Overview
Direct message the job poster from Heidi
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?
Role
We’re looking for a Senior Product Manager to lead our Billing & Entitlements platform. This role is foundational: you’ll own the evolution of our enterprise billing, automating processes and creating a seamless experience that connects enterprise and PLG customers into a single system. You’ll partner with Finance, Engineering, CS, and Sales to design billing and entitlement systems that scale globally. From invoicing to entitlements logic to admin clarity, you’ll ensure Heidi’s billing foundation is reliable, compliant, and a joy to use. This is the infrastructure that powers how customers buy, pay, and unlock Heidi at scale.
What you’ll do
- Define and own the strategy and roadmap for Heidi’s Billing & Entitlements platform.
- Build integrations that unify enterprise offline billing with self-serve PLG flows.
- Deliver subscription management, invoicing, entitlements services, and payments integration with Stripe and other vendors.
- Partner with Finance, CS, and Sales to ensure billing flows are accurate, compliant, and scalable.
- Collaborate with Engineering to design integrations, run spikes, and build infra that scales 100x.
- Shape admin and user experiences that make billing and entitlements transparent and trustworthy.
What we look for
- 5+ years PM experience, with at least 2+ in billing, payments, or entitlements platforms.
- Experience integrating enterprise offline billing with online/Stripe PLG systems.
- Track record of delivering billing/entitlement systems at scale (e.g. Zuora, Stripe, PayPal, etc.).
- Robust ability to cut through competing asks (customers, sales, finance) and focus on what truly matters.
- Ability to influence and align Finance, Legal, CS, and GTM stakeholders.
- Platform mindset — build for today, but design for hypergrowth.
If we’d worked together the last 6 weeks, you’d have
- Run a discovery sprint with Finance, CS, and Sales to map offline enterprise billing and payment flows and pain points.
- Scoped how entitlements should unify PLG Stripe billing with enterprise contract enforcement.
- Partnered with Eng to spike an integration bridging offline invoices with Stripe subscription management.
- Drafted a 2-quarter roadmap for Billing & Entitlements to split into its own pod.
- Unblocked a customer’s billing escalation by clarifying proration and entitlement behavior mid-contract.
What we believe in
Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.
- Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
- Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
- Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
- Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.
Why you will flourish with us
- Flexible hybrid working environment, with 3 days in the office.
- Additional paid day off for your birthday and wellness days
- Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.
- A generous personal development budget of $500 per annum
- Learn from some of the best engineers and creatives, joining a diverse team
- Become an owner, with shares (equity) in the company, if Heidi wins, we all win
- The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
- If you have an impact quickly, the opportunity to fast track your startup career!
Help us reimagine primary care and change the face of healthcare in Australia and then around the world.
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