Job Description
As a key member of our team, you will have the opportunity to develop and grow your skills in account management and sales. This role is ideal for someone who is driven and motivated, with a passion for delivering exceptional customer service and tailored business solutions.
You will be responsible for retaining existing members and driving commercial growth through the provision of excellent membership experiences and targeted business solutions.
Key responsibilities include:
1. Being the primary point of contact for all members within a defined portfolio
2. Utilizing CRM and Utilization data to proactively identify retention risks and opportunities for commercial growth
Additionally, you will be responsible for onboarding new members, exploring cross-sell and upsell opportunities, and collaborating with internal teams to ensure that member feedback is addressed and that all products and services remain fit-for-purpose.
Required Skills and Qualifications
To be successful in this role, you will need to possess the following skills and qualifications:
* 3-5 years of experience in account management or sales
* Network selling experience is desirable
* Demonstrated ability to achieve revenue and customer satisfaction KPIs
* Experience in using CRM systems, preferably Salesforce
* Customer-first approach and sound customer management skills
* Ability to conduct needs-based and solutions-focused conversations with customers
* Relationship management skills, including the ability to influence and negotiate
* Advanced time management skills to ensure optimal customer responsiveness and satisfaction
* Small business knowledge/exposure and a sound understanding of key issues affecting Victorian businesses
* Team player qualities
Benefits
We offer a dynamic and supportive work environment where you can make a significant impact. Our values include accountability, collaboration, curiosity, and excellence. As an employee, you can expect a competitive salary and incentives, as well as a range of benefits designed to support your professional growth and well-being.
Others
Join us and help shape the future of Victorian businesses. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application, including a cover letter addressing the key selection criteria, by COB Friday 11 July 2025.