Join to apply for the Client Services Manager Senior role at FISJoin to apply for the Client Services Manager Senior role at FISGet AI-powered advice on this job and more exclusive features.Type Of HireExperienced (relevant combo of work and education)Education DesiredBachelor of Commerce/BusinessPosition TypeFull timeType Of HireExperienced (relevant combo of work and education)Education DesiredBachelor of Commerce/BusinessTravel Percentage0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About The RoleWe are seeking a seasoned Client Services Manager to join our service delivery team in Sydney. You will be part of a four-member team who are key point of contact for FIS’s Retail Payments clients. You will be the primary customer liaison for service aspects of the client relationship including service issues and escalations, client communications for incidents and problems, support for client business initiatives and associated implementations, management and analysis of client requests, building of relationships with client contacts and ensuring client satisfaction is high. Work in hybrid environment (FIS Office and Home) as part of a team of four (all onshore) reporting to the Client Relationship Delivery Manager.What You Will Be DoingClient Relationship Management~ Serve as the primary liaison for enterprise clients, ensuring their needs are met and fostering long-term partnershipsService Delivery Oversight~ Lead the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectationsTechnical Proficiency~ Utilize your understanding of Payments products - Issuing & Acquiring to troubleshoot issues, interpret system logs, and collaborate effectively with technical teamsConducts regularly scheduled status calls with client to discuss important key service topics and to discuss available service offeringsProblem Resolution~ Address client escalations promptly, identify root causes, and implement effective solutions to enhance service qualityStrategic Planning~ Collaborate with cross-functional teams to develop strategies that align with client objectives and drive business growthPerformance Reporting~ Generate and present regular reports on service performance, client satisfaction, and operational metrics to stakeholdersCompliance and Risk Management~ Ensure all services comply with industry regulations and organizational policies, particularly concerning payments technology and financial softwareProviding on-call support as per roster to the client and FIS support teams as a point of escalationCreating and monitoring monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penaltyThis is a hybrid role, requiring work both at the FIS office and from home on assigned daysWeekend on-call support is expected as per the on-call rosterWhat You BringService Delivery Experience~ Proven experience in service delivery roles, preferably from the vendor side, with a focus on enterprise clientsPayments Technology Expertise~ In-depth knowledge of payment systems, platforms, and industry trendsFinancial Software Proficiency~ Experience with financial software systems and the ability to navigate and understand environmentsTechnical Aptitude~ Ability to understand Issuing & Acquiring systems, interpret system activities, and collaborate with technical teams to resolve issuesCommunication Skills~ Excellent verbal and written communication abilities, with a talent for managing and influencing diverse stakeholdersAnalytical Skills~ Strong problem-solving capabilities, especially in high-pressure situationsClient-Centric Approach~ Dedication to delivering exceptional client experiences and building enduring relationshipsTeam skills, including the ability to establish and maintain effective working relationships both internally as well as externallyIndustry Knowledge~ Familiarity with compliance, security, and regulatory requirements in the payments and financial software sectorsWhat We Offer YouCompetitive salaryAttractive benefitsA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA modern, international work environment and a dedicated and motivated teamPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepassSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development and SalesIndustriesIT Services and IT Consulting and Financial ServicesReferrals increase your chances of interviewing at FIS by 2xGet notified about new Senior Client Services Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 21 hours agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$110,000.00-A$150,000.00 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$80,000.00-A$80,000.00 5 days agoSydney, New South Wales, Australia 3 days agoSenior Customer Success Manager - Enterprise (Retail / Hospitality)Sydney, New South Wales, Australia 2 weeks agoSenior Customer Success Manager, Upmarket - APACSydney, New South Wales, Australia 2 weeks agoSenior Customer Success Manager, Public SectorSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia A$80,000.00-A$95,000.00 2 weeks agoSydney, New South Wales, Australia 4 weeks agoSenior Customer Success Manager - Enterprise (Manufacturing)Senior Client Service Officer (Private Management Support)Parramatta, New South Wales, Australia 2 days agoSenior Customer Success Manager - Strategy - Fixed Term ContractSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia A$80,000.00-A$95,000.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 days agoSpecialist Customer Success Manager (SCSM) - Supply Chain ManagementNorth Sydney, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 6 months agoSydney, New South Wales, Australia 10 hours agoWe’re unlocking community knowledge in a new way. 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