Overview
Guest Service Agent - Part Time at Crystalbrook Kingsley in Newcastle, Current South Wales. Crystalbrook Kingsley has transformed Newcastle’s former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel with a signature rooftop bar and restaurant, lobby bar and café, along with two private meeting venues. Kingsley is culturally connected, celebrating what has been and what is to come.
Role summary: You will curate the hotel experience for our guests by delivering attentive service and addressing guest needs throughout their stay.
Responsibilities
Anticipating and attending to guest queries.
Checking guests in and out with efficiency, friendliness and flair.
Processing daily guest transactions and accounts accurately and efficiently.
Collaborating with other departments to ensure that the Hotel’s rooms are properly prepared for arriving guests.
Happily working to busy rosters that range across 7am – 11pm over a 7-day roster.
Requirements / Qualifications
Previous guest service experience (hotel experience an advantage).
A logical, common sense approach to resolving concerns.
An empathic ability to anticipate our guests' needs.
Proficient in computer applications (Opera PMS an advantage).
Having a manual driver’s licence.
Familiar with Newcastle and the wider Hunter region.
Demonstrated 'can-do' approach to your duties.
Advantages
A market leading 50% F&B; discount across all venues.
$99 room rates and a generous friends and family discount.
Lifestyle advantages including extra leave and earth advocacy days.
Green future – commitment to enhanced sustainability practices.
Dedicated internal mobility programme and reward scheme.
Online learning, career enhancement and development plans.
Personalised employee support network.
Regular service recognition and team events.
About Crystalbrook Kingsley
Crystalbrook Kingsley is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars. The group owns and manages luxury hotel assets across NSW and QLD, with plans for further expansion.
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📌 Guest Service Agent Part Time Newcastle
🏢 Crystalbrook Kingsley
📍 Newcastle