* Opportunity to join a vibrant and supportive culture
* Collaborative team environment
About Our Client
Our client is dedicated to putting customers first, offering unparalleled protection, insightful advice, and comprehensive support. They value collaborative teamwork, joy in the workplace, a strong sense of ownership, making a significant impact, and embracing challenges with resilience.
Job Description
o Handle inbound phone calls from customers.
o Accurately take and process orders, ensuring correct item codes and products are keyed on the invoice.
o Substitute out-of-stock items with suitable replacements.
o Promote slow-moving products to customers.
o Up sell products to existing customers.
o Provide delivery information in response to customer inquiries.
o Promote the self-service ordering portal on our website.
o Support the sales team with quotes, administrative tasks, and order updates.
o Engage positively with customers to enhance their experience.
o Conduct outbound calls to prompt reorders from customers.
o Collaborate with the warehouse and operations team to ensure high-level customer service.
o Prepare and provide customer quotes.
o Processing of Goods Returns and Credits inline with company policies.
The Successful Applicant
The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism. The working environment a collaborative one where open and honest communication is encouraged.
What's On Offer
The passionate and down-to-earth team works closely with colleagues dedicated to providing exceptional experiences. You'll be encouraged to innovate. You'll thrive in a collaborative environment where your unique contributions will make a real difference.
o Enjoy a supportive and flexible working environment with continuous development opportunities.
o Benefit from a great company culture.
o Collaborate with a team of highly energised, motivated, and driven professionals.
Contact: Leasha Adaway
Quote job ref: JN-052025-6732002 #J-18808-Ljbffr