Job Title: Client Liaison Officer
Your Realty Concierge is seeking an organized, proactive professional to support clients through the pre-construction and construction stages, ensuring exceptional communication and a streamlined experience.
* Enter new sales/projects into CRM and manage electronic documentation
* Provide regular updates and support to clients/sellers during the pre-construction stage
* Maintain real-time project information using our live client platform
* Issue progress claims/photos, monitor payments, and upload documentation
* Coordinate settlement and handover processes, liaising with clients, sellers, and Property Managers
* Work with internal teams and builders to keep projects on track
* Deliver exceptional customer service throughout the build
* Provide leave coverage for the PA/Sales Coordinator when required
Key Responsibilities:
* Promote clear communication among stakeholders
* Ensure timely completion of tasks and projects
* Foster strong relationships with clients and internal teams
Requirements:
* Experience in residential construction (essential)
* Background in project coordination/management (preferred)
* Excellent communication, organisation and attention to detail
* Ability to manage competing deadlines
* Strong tech skills and willingness to learn new platforms
* A positive attitude and commitment to great service
* Ability to work independently and as part of a team
* Availability for approx. 20 hrs/week, with potential to grow to full-time
Skills We're Looking For:
* Residential construction experience
* Project coordination/management skills
* Excellent communication and organisational skills
* Strong technical skills
* A positive attitude and good service skills
Benefits:
* Ongoing training and development opportunities
* A supportive and dynamic work environment
* The opportunity to work with a variety of clients and projects
* A competitive hourly rate