We are seeking a skilled Brokerage Support Specialist, to join our dynamic team in providing exceptional support services to our valued clients. This is an exciting opportunity for the right candidate to make a meaningful contribution in the aged care sector.
The successful applicant will be responsible for developing and maintaining relationships with key stakeholders, supporting induction processes for new partners, ensuring service agreements are relevant and compliant, and receiving and responding to enquiries from internal and external stakeholders. They will also maintain accurate records and keep up-to-date with program funding guidelines and requirements.
To succeed in this role, you will need to possess strong administrative and organisational skills, excellent written and verbal communication skills, and the ability to manage competing priorities in a high-volume work environment. You should also be able to develop and maintain positive working relationships and demonstrate a commitment to supporting and promoting the individual needs of our clients.
Key Responsibilities:
* Develop and maintain relationships with key stakeholders
* Support induction processes for new brokering partners
* Ensure brokerage service agreements are relevant, current, and compliant
* Receive, track and respond in a timely manner to enquiries from internal and external stakeholders
* Maintain an effective and efficient records management system and brokerage register
* Keep up to date with knowledge of program funding guidelines, requirements, and processes
* Assist with invoice acquittals for brokered services
Our organisation is committed to empowering every person to maintain their home comforts, health, and connections within their community. We believe that everyone deserves to live a life free from barriers and we strive to provide personalised in-home Aged Care services that meet each client's unique needs and interests.
Benefits:
* Thorough induction program
* Career pathways across a national organisation
* Attractive remuneration package with a monthly rostered day off (Think 12 extra long weekends a year)
* Remote working opportunity where you can work from home and be based anywhere in Australia
* Receive up to $15,900 of your annual salary tax-free through Salary Packaging, increasing your take-home pay
* Access to Fitness Passport – workplace health and fitness program that gives you and your family access to a choice of gyms and pools across your area
If you are passionate about making a positive impact in the aged care sector and possess the necessary skills and qualities to excel in this role, we encourage you to apply.