Overview
Telstra Retail: Part Time Customer Service & Sales Consultant, LISMORE. Location: Telstra Store Lismore. Employment Type: Part-time. This role focuses on delivering in-store customer service and sales support for Telstra customers.
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
What You'll Be Doing
1. Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
2. Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
3. Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
4. Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
5. Hourly Rate: $30.33 per hour. Junior rates apply for those under 20 years of age.
6. Penalty rates: Additional 25% for weekday hours after 6 PM; 25% for hours worked on Saturday; 100% for hours worked on Sunday; and 150% for hours worked on public holidays.
7. Superannuation: 12%
8. Variable Remuneration: 10% (eligibility determined by plan rules)
9. Leave and flexible options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the option to purchase up to 4 weeks of additional leave.
10. Training & Career Growth: Access over 17,000 learning programs with LinkedIn Learning; Future Ready program to build skills.
11. Flexibility: Flexible working hours and supportive parental leave options.
12. Recognition & Rewards: Monthly performance rewards and a range of recognition programs.
13. Inclusive Culture: A diverse and inclusive team where everyone's perspective is valued and respected.
Qualifications
14. Great communication skills; you're natural at connecting with people.
15. Solution-oriented: able to tailor solutions for each customer.
16. Sales drive: motivated to achieve and exceed sales targets and KPIs.
17. Customer-facing experience: Previous experience is a plus but not required.
18. Ability to work in a dynamic retail environment.
How to Apply
We welcome applications from people of all backgrounds, abilities, and experiences, and strive to create a workplace where everyone is respected, valued, and can thrive.
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