**About the Role**
This exciting new chance will assist with the uplift of BOQ Group Ongoing Customer Due Diligence (OCDD) processes to ensure compliance with AML/CTF regulatory requirements. The role will support the Team Lead in effectively managing the operations of the team.
Key responsibilities:
- Support the team by acting as the first point of contact for any queries on the KYC Refresh process, and assist in the delivery of training where required
- Provide oversight on the operations of the team by preparing management information reports
- Contact customers in accordance with OCDD Procedure to validate existing/ update customer KYC information
- Accurately and effectively update customer details in core banking systems while meeting team and individual KPIs
- Independently manage assigned cases within AML platform ‘illion KYC Refresh’ (i.e. open cases, call customers, pause cases, close cases)
- Maintain confidentiality of customer information in line with internal policies
- Deliver on agreed targets, communicate progress and escalate any issues to leaders
**About you**
You will also be comfortable working autonomously and having decision making authority within the team!
📌 Kyc Refresh Analyst
🏢 ME Bank
📍 Brisbane