Agency
Pilbara Ports Authority – Port Hedland WA
Position Title
Senior Technology Service Desk Officer
Location
Port Hedland
Salary
Salary for Port Hedland: $133,250 per annum + 13% Superannuation
Work Type
Permanent (Full Time)
About the Role
Here at Pilbara Ports, we want to help our communities and customers thrive. We know our success is defined by the success of the communities in which we live and work – this ethos lies at the heart of what we do. We are committed to advancing an inclusive and diverse workplace culture where people feel engaged, included, valued, and respected. We are proud of the talent and diversity of our workforce. This is a great opportunity to be part of the world's largest bulk export port authority, encompassing the operating ports of Ashburton, Dampier, Port Hedland and Varanus Island, and five future port sites. You will be responsible for the effective provision of level 1 and 2 ICT support services across Pilbara Ports. The position is also responsible for coordinating business applications, ICT, procurement and asset management.
Responsibilities
This position reports to the Technology Service Desk and CGR Superintendent and requires strong technical support experience, along with the maturity to work independently and collaborate confidently with teams across different levels and departments within the organisation.
About You
This role will suit you if you enjoy diversity, seek out opportunities for growth, and connect with Pilbara Ports' values of Safety, Excellence, Teamwork, Integrity and Care. Your previous experience troubleshooting level 1 and level 2 requests across Windows 11 and Microsoft Office 365 will contribute to your success in this role. You will be the type of person who is a team player who participates in and encourages a strong customer service orientated culture.
Benefits
1. 13% superannuation
2. 5 weeks annual leave
3. 14 weeks paid parental leave
4. Housing, Electricity & Water provided
5. Relocation Assistance
6. Access to training and development opportunities
7. Access to Employee Assistance Program for you and your family
8. Employee and Service Recognition Reward Programs
9. Height adjustable desks and ergonomic assessments
10. Free skin checks and flu vaccinations
11. Corporate and PPE uniform provided
12. you will pay no more than $105 per week
Diversity and Inclusion
Here at Pilbara Ports, we are committed to advancing an inclusive and diverse workplace culture where people are engaged, included, valued, and respected for their contributions. Pilbara Ports' Diversity and Inclusion Plan focuses on building frameworks and programs that support an inclusive workplace culture. We are an equal opportunity employer and support a work environment that is free of discrimination and harassment.
How to apply
If you are interested in this position, please upload your resume along with a cover letter that tells us why you are the right person for the role. A full job description can be found on ourwebsite. For further information please contact Simi Josephon 0439 492 ***. Applications close on 31 March 2026.
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