Our client, a prominent payment services provider, is seeking an Customer Communications Manager to join their team based at Docklands. This role will see you play a role in the replacement of a payments gateway and will offer a unique opportunity to create communication strategies that directly impact customer experience during periods of change. In this role, you will: Develop and implement strategies for disseminating mandatory and change customer communications for complex change programs. Write clear, accurate, and effective content for all mandatory communications Partner with Legal, Compliance, Product, and Marketing teams to ensure all mandatory communication content is precise, compliant with regulations, and aligned with company policies and brand voice. Manage the operational execution of mandatory communication campaigns, including audience segmentation, scheduling, and deployment via relevant platforms. Implement and manage robust documentation and record-keeping processes for all mandatory communications to meet legal and regulatory audit standards. Liaise and project manager the relationship with their external mail house. You will bring to the role: Solid experience in writing external communication pieces, ideally with a focus on managing operational, regulatory, or mandatory customer communications. Experience developing and executing communication plans whilst working with a Senior Manager. Excellent skills in writing formal written communications that require exceptional accuracy, clarity, and adherence to specific guidelines. Proficiency in using communication distribution platforms (e.g., email marketing systems, CRM communication modules like Salesforce) for targeted dissemination. Experience gained in managing the relationship with an external mail house. A team player, able to work at pace in a fast-changing environment Balance Consulting Services are committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of our community to apply for this role. This job advertisement was placed on behalf of Balance Consulting Services (BCS) who will provide all services related to the recruitment of this position If this sounds like your next career move, then please forward your resume to Marilyn Lennon