Administrative Support Professional
This role is responsible for delivering exceptional support to our team.
Key Responsibilities:
* Appointment Scheduling: Organise and coordinate plumbing appointments.
* Customer Service: Act as the first point of contact for customer inquiries, providing friendly and efficient service.
* Record Maintenance: Accurately maintain client records, job sheets, and company documentation using Simpro management software.
* Payment Processing: Process customer payments.
* Inventory Assistance: Assist in ordering and tracking plumbing materials to ensure availability.
* Compliance and Documentation: Maintain and file compliance documents, safety records, and licenses in line with industry regulations.
* Reporting: Assist in preparing job progress reports and other key administrative documents as needed.
* Team Support: Provide administrative support to management and assist in coordinating with the plumbing team to ensure jobs run smoothly.
* Office Duties: Maintain a clean and organised office environment and undertake any additional tasks as directed.
Key Skills & Qualifications:
* Strong Communication and Customer Service Skills.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
* Experience with Simpro or Similar Business Management Software is Highly Desirable.
* Ability to Prioritise Tasks and Manage Time Effectively.
* Attention to Detail and High Level of Accuracy in Data Entry.
* Ability to Work Both Independently and as Part of a Team.