General manager service development & partnerships

We're hiring | General Manager Service Development & Partnerships

Palliative Care South East | Melbourne's South East | Fixed Term (3 years), Full Time (negotiable)

This is a rare opportunity to lead at the intersection of clinical quality, innovation, and sector partnership in community-based palliative care.

At Palliative Care South East (PCSE), we provide specialist care to people living at home with a life-limiting illness across Casey, Greater Dandenong, Cardinia, and Kingston. Our work is grounded in a deep commitment to safety, dignity, and equity of access for our community.

About the role

Reporting directly to the Chief Executive Officer and working as part of a collaborative leadership team, the General Manager Service Development & Partnerships holds executive accountability for service improvement, quality and safety governance, strategic innovation delivery, research, and the partnerships that extend our reach and impact.

This is not a policy role. It is a delivery role. You will translate strategy into services, build the systems that sustain them, and lead the people who make them work.

Key areas of accountability include:

• Leading our clinical governance and quality frameworks, ensuring safe, high-quality care and successful accreditation outcomes.
• Driving service innovation and new models of care, bringing funded initiatives to implementation each year.
• Designing and growing our external education program as a sustainable revenue stream and vehicle for sector capacity building.
• Securing and managing research partnerships and grant funding.
• Strengthening data and reporting capability to drive evidence-informed decisions.
• Building formalised partnerships across health, aged care, disability, education, and community sectors.

What we're looking for

• You bring senior leadership experience in health, aged care, or palliative care, and a demonstrable track record in quality systems, strategy, and innovation.
• You are analytically strong, operationally credible, and capable of working at both a governance level and alongside frontline teams; you acknowledge each individual for the value they bring.
• You will be a skilled communicator who can represent PCSE in sector forums and advocate confidently for our community. You will also be a leader who invests in others, mentoring emerging capability and building a team that performs.
• Tertiary qualifications in health, project management, or a related field are required, allied health qualifications are desirable. You deliver, you work with others and you achieve for the team and because of the team.

Why PCSE

We are a purpose-driven organisation with a clear mission, a strong culture, and an executive team committed to doing the work well. This role sits at the heart of our strategic agenda and carries real influence over the direction of our services and the sector.

If you are ready to lead with purpose and make a measurable contribution to palliative care in Victoria, we would welcome your application.

To apply or request a position description, contact us directly hr@palliativecarese.org.au or visit Career Opportunities - Palliative Care South East

PCSE is committed to a diverse and inclusive workforce. We encourage applications from people of all backgrounds.