Join to apply for the Logistics Care Specialist role at Hilti Australia2 weeks ago Be among the first 25 applicantsJoin to apply for the Logistics Care Specialist role at Hilti AustraliaWhat's the role?The role of Logistics Care Specialist is to proactively resolve all Logistics related customer complaints, provide visibility on customer backorders and timely manage customer returns across the Order To Payment journey.What's the role?The role of Logistics Care Specialist is to proactively resolve all Logistics related customer complaints, provide visibility on customer backorders and timely manage customer returns across the Order To Payment journey.Who is Hilti?At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.What does the role involve?Proactively resolve customer care notifications and feedback related to logistics for a great customer experience.Process Returns and proactively work with Warehouse team for timely completion of activitiesEffectively utilize system to record actions taken and characteristics of orders identified as potential failures.Provide Communication on back-order management.Provide support for Account Managers on Logistics related enquiriesDevelop strong partnerships with materials management/transportation/warehouse teamsDevelop trust with field sales to increase Account Manager productivity and reduce inbound calls from fieldProperly handle emails in a timely mannerSupport training of new team membersHilti ranked 5th in the World's Best Workplaces for 2024!What do we offer?Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.By joining Hilti Australia, you'll secure:Learning and Development: We provide many opportunities for you to grow personally and professionally, including our internal development programs, in-house learning academy & mentorship programsAnnual leave: 4 weeks annual leave & Leave loading of 17.5% - i.e. you are paid and additional 17.5% of your salary for the days you take annual leaveMy Days: Extra 5 days of leave for you to enjoy!Social Impact: Build a better future for your community by taking two days paid time off to volunteer for non-profits of your choice.Wellbeing: Our team members’ physical and emotional well-being is a priority. We offer comprehensive well-being programs and supportA diverse and inclusive culture: Diversity, Equity and Inclusion a part of everything we do and is an ongoing commitment for us.Work-life Balance: Our flexible working concept empowers our team members to thrive in their work and balance their working and personal lives.What you need is:Bachelor Degree preferredSolid knowledge of SAP systems highly advantageousFunctional knowledge of logistics processesSolid knowledge of related business processes (i.e. Product Portfolio Management)Excellent interpersonal and customer service skillsStrong PC skills including Microsoft Outlook, Excel, Word, and PowerPointGood communication, organization, and analytical skillsDetail oriented and able to handle multiple responsibilities and make decisionsWhy should you apply?We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.Work somewhere where you are trusted to make a difference. Where you can become your best. Where your curiosity can shape what’s next.Interested? Apply ASAP and we'll review applications as they come in!Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionHealth Care ProviderIndustriesConstruction, Industrial Machinery Manufacturing, and Civil EngineeringReferrals increase your chances of interviewing at Hilti Australia by 2xSign in to set job alerts for “Care Specialist” roles.Administration Officer - Respiratory and Sleep MedicineAdministration Bookings Officer - CardiologyRandwick, New South Wales, Australia 4 hours agoDarlinghurst, New South Wales, Australia 3 weeks agoAdministration Officer - Respiratory and Sleep MedicineBankstown, New South Wales, Australia 6 days agoSt Leonards, New South Wales, Australia 16 hours agoSydney, New South Wales, Australia 2 weeks agoAdministrative Officer (Level 3) - Drug Health ServicesSydney, New South Wales, Australia 4 days agoAdministration Officer (AO3) - Infectious Diseases and ImmunologySydney, New South Wales, Australia 2 weeks agoLiaison Officer - Aged Care Assessment ServicesZetland, New South Wales, Australia 2 weeks agoMount Pritchard, New South Wales, Australia 1 day agoAdministrative Officer Level 3 – Menopause Hub - RHWRandwick, New South Wales, Australia 4 hours agoMillers Point, New South Wales, Australia 3 months agoAdministration Officer (AO3) Chest Clinic St George HospitalKogarah, New South Wales, Australia 5 days agoBankstown, New South Wales, Australia 1 month agoAdministrative Officer (Level 3) - Neurosciences - Ambulatory Care Business UnitSydney, New South Wales, Australia 19 hours agoAdministrative Officer level 2 – Birthing Services – The Royal Hospital for WomenAdministration Officer Level 3 - Drug & Alcohol ServicesSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 months agoAdministrative Officer (Level 3) - Urology - Ambulatory Care Business UnitSydney, New South Wales, Australia 2 weeks agoCommunity Supportive Care Dietitian - Level 3Kogarah, New South Wales, Australia 5 days agoBankstown, New South Wales, Australia 1 day agoParramatta, New South Wales, Australia 1 week agoExecutive Assistant (For Relocation to Kingdom of Saudi Arabia)Sydney, New South Wales, Australia 3 weeks agoReception and Administration Officer / Typist - Medical Imaging/Nuclear MedicineSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 months agoClinic Administration Assistant - Save Sight InstituteSydney, New South Wales, Australia 2 weeks agoAdministration Officer (Level 3) - Sexual Health and Blood Borne Viruses ServiceSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 3 months agoNorth Parramatta, New South Wales, Australia 6 days agoWe’re unlocking community knowledge in a new way. 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