Overview
PURPOSE
Be a part of the exciting re-opening of our boutique in late 2025 and help shape its future as an Assistant Boutique Manager. In this agile role, you’ll manage day-to-day operations, ensuring a seamless launch and outstanding customer experiences in a brand-new setting. As a brand ambassador, you’ll reflect A. Lange & Söhne’s luxury image, transform corporate objectives into actionable goals, and use retail and CRM tools to drive sales. You’ll also assist the Boutique Manager with business analysis and action plans to achieve success and establish the boutique as a key destination for luxury timepieces.
KEY RESPONSIBILITIES
- Meet personal budgets in accordance with brand retail strategy
- Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager
- Act as a manager-on-duty when the boutique manager is absent
- Support the boutique manager in integrating and training new and existing team members
- Assist in timely boutique implementation and control of any new Visual Merchandising concept
- Support and ensure the boutique team confidently delivers Lange selling ceremony
- Foster a positive atmosphere within the boutique; be optimistic, constructive, helpful, and confident
- Proactively participate in VIP events and orders, and be considerate of boutique opportunities
- Ensure accurate and genuine relationship building with customers
- Engage in recruitment of VIPs, customers and prospects database for boutique sales and marketing activities
- Handle client complaints with care and immediately report brand product related issues to the Assistant/Boutique Manager
- Follow up and coordinate repairs and after-sales matters with Sales Administrators
Qualifications
- Possess a ‘can do’ attitude and understanding for luxury retail sales floor operations
- Bachelor’s Degree
- 3+ years of prior work experience in luxury retail management and boutique operations with direct reports
- Exhibits critical thinking and is solution-oriented
- Demonstrates initiative, is conscientious and provides complete follow-through on responsibilities
- Flexible to change and adaptable in work responsibilities
- Availability and flexibility to work days, nights, weekends, holidays, store openings and closings
- Strong verbal, written and organizational skills
- Team-player with the ability to work well within a group
- Proficiency with MS Office; strong Excel skills
- Secondary language is a plus
YOUR JOURNEY WITH US:
- First, you will speak with HR to get to know YOU and preview the team dynamics and company culture
- Then you will meet with the Flagship Manager and Country Manager to assess your fit and learn further responsibilities and opportunities
- You may have the chance to meet with some of the Maison’s Key Leaders
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📌 Assistant Boutique Manager - A.Lange & Sohne, Sydney
🏢 Richemont
📍 Sydney