About the Venue:
The Mercure Melbourne Caroline Springs is a modern, welcoming hotel offering comfortable accommodation, premium facilities, and exceptional service for both leisure and business guests. With contemporary guest rooms, versatile event spaces, and attentive service, the hotel provides a standout experience in Melbourne's western suburbs.
About the Role:
We are seeking Casual Guest Service Agents to join our Front Office team and deliver a premium, seamless experience for every guest. Reporting to the Front Office Manager, you'll be the first point of contact for guests, assisting with check-ins, check-outs, enquiries, and ensuring the hotel's high standards are consistently maintained.
Key Responsibilities:
* Greet guests upon arrival and provide information about hotel facilities and services.
* Assist guests with check-in and check-out procedures efficiently and professionally.
* Provide information about hotel amenities, services, and local attractions.
* Handle guest enquiries and resolve any issues or complaints promptly and courteously.
* Manage reservations and room assignments effectively.
* Utilise the hotel's property management system to process bookings and updates.
* Coordinate with other hotel departments to ensure seamless guest experiences.
* Manage phone calls and direct them to the appropriate departments.
* Maintain cleanliness and organisation at the front desk area.
Requirements:
* Previous experience in guest service or front desk role preferred.
* Experience in large chain hotels is an advantage.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and a proactive approach to guest satisfaction.
* Ability to multitask and work effectively in a fast-paced environment.
* Flexibility to work various shifts, including weekends and holidays.
* Attention to detail and a positive attitude towards teamwork.
* Passion for delivering premium guest experiences.
Benefits:
* Discounts across Oscars Group venues
* Internal training and development opportunities, including online platforms
* Employee Assistance Program
* Mentoring from a strong team of hospitality professionals
About Oscars Group:
Oscars Group is a premium hospitality company renowned for its portfolio of iconic hotels, restaurants, and bars across Sydney and Melbourne. With a focus on exceptional guest experiences, innovative service, and professional growth, we create environments where our teams can thrive while delivering world-class hospitality.
Apply to join Mercure Melbourne Caroline Springs and Oscars Group, and help deliver premium experiences to every guest.
Job Type: Casual
Pay: $33.38 – $46.73 per hour
Work Location: In person