Job Opportunity
* We are seeking a Customer Service Representative to join our team in Maitland.
* This contract position is expected to run from November 2023 to May 2024, with the possibility of extension.
* The hourly rate for this role is $25, plus Superannuation benefits.
* Working hours will be Monday to Friday, 7 hours per day, on a rotating roster between 7:00am and 7:00pm.
* This is an office-based role.
Key Responsibilities:
As a Customer Service Representative, you will provide high-quality generalist service as the first point of contact for customers. Your responsibilities will include:
* Delivering exceptional customer service and support across a range of enquiries in a fast-paced contact centre environment.
* Receiving inbound calls, gathering necessary information, and transferring customers to relevant specialists in a courteous, accurate, and efficient manner.
* Completing administrative tasks to support high-quality service delivery.
* Maintaining positive relationships with customers through all interaction channels, ensuring a professionally courteous and friendly demeanor at all times.
* Focusing on client satisfaction, with feedback monitored and assessed regularly.
About You:
To succeed in this role, you will need:
* 2–3 years' experience in customer service, preferably in a high-volume call centre environment.
* Excellent written and verbal communication skills.
* Previous government experience is desirable but not essential.
* Candidates who have previously worked in an office environment are encouraged to apply.
* Intermediate computer skills, including typing, using a mouse and monitor, and strong email etiquette.
* Proficiency in Microsoft Office suite, particularly Outlook and Teams.
* Able to quickly learn new systems and software.
What We Offer:
* A competitive hourly rate of $25, plus Superannuation benefits.
* A stable, contract position with the possibility of extension.
* A supportive work environment and opportunities for professional growth.
How to Apply:
Please submit your application, including your resume and cover letter, to express your interest in this opportunity.