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Talent Operations Manager - Pacific @ ISS Facility Services
ISS are seeking a strategic leader who has a passion for operational excellence and customer satisfaction to join us in the role of Regional General Manager on a full-time basis to lead our Cleaning Services operations across Queensland.
This is a pivotal role driving performance, innovation, and growth in a fast-paced, service-oriented environment. This role reports directly into the National General Manager - Cleaning and is based in our Brisbane office, located in Southbank.
As Regional General Manager, you will oversee the planning, execution, and continuous improvement of cleaning services across multiple sites. You will lead a high-performing team of Key Account Managers (KAMs), ensuring service excellence, customer satisfaction, and sustainable growth.
Key Responsibilities:
* Lead workforce planning and operational logistics across regional contracts
* Drive performance metrics, reporting, and continuous improvement initiatives
* Develop and deploy cleaning strategies, equipment solutions, and chemical systems
* Ensure compliance with legislation, standards, and contract SLAs
* Foster a culture of excellence, collaboration, and innovation
* Engage with industry bodies and drive sustainable service practices
* Achievement of budget and o versight on P&L across State
* Driving the achievement of the Year on Year Sales Target
* Achievement of Key Account Essentials in the State KA’s
What You'll Bring:
* Proven leadership experience managing diverse teams and large-scale operations
* Strong background in cleaning service management and customer-focused delivery
* Commercial acumen with a track record of growing service-related revenue
* Strategic mindset with project and change management capabilities
* Excellent communication, stakeholder engagement, and presentation skills
* Passion for sustainability and operational efficiency
* Ability to manage ambiguity and drive results in a complex environment
Why Join Us?
* Be part of a global leader in integrated facilities services
* Lead transformation and innovation in a key growth market
* Work with passionate professionals committed to excellence
* Competitive salary package and career development opportunities
ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.
We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com
**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Facilities Services
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