Manager - Home Oxygen & Aged Care
Location: Australia (WA) Job Type: Full Time Posted: Today Requisition ID: R10074295
Air Liquide Healthcare Australia is a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. We are seeking an experienced and dedicated Commercial Manager to lead our Home Oxygen and Aged Care market across Western Australia. This role is crucial for maintaining and growing our key accounts, ensuring a superior customer experience, and driving profitability.
Responsibilities
* Build and maintain strong relationships with key accounts through regular contact and on‐site visits
* Act as the main point of contact for customer inquiries, providing expert advice
* Promote new products and services to add value for accounts
* Resolve customer issues quickly
* Lead internal teams to deliver a seamless customer experience from order to delivery
* Manage customer contracts, including renewals and amendments, to ensure compliance
* Analyse account profitability and take action to meet minimum profitability targets
* Monitor budgets and develop strategies to identify and secure new business opportunities
* Utilise sales tools and software to effectively track activities and report on progress
* Ensure all work is performed in full compliance with company HSEQ standards and procedures
Qualifications
* Proven experience in a customer‐facing management role, ideally within the healthcare, home oxygen, or aged care sectors
* Excellent relationship‐building and customer service skills
* Strong analytical skills with the ability to manage profitability and budgets
* Highly organised, proactive, and capable of working independently
* Exceptional communication skills, both written and verbal
* A firm understanding of contract management principles
* Proficiency in using a range of software applications, including Sales Tools, Microsoft Office, and ERP systems
* A strong commitment to safety, compliance, and quality standards
About Air Liquide
Air Liquide is a world leader in gases, technologies and services for Industry and Health, present in 78 countries with approximately 64,500 employees and serving more than 3.8 million customers and patients. We are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background.
We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that circulate, falsely using the Air Liquide name and brand. These scams often involve individuals or organisations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may request personal information or, critically, ask for payment for various reasons such as application fees, training, or visa processing. Air Liquide and our authorised recruitment partners will never ask for money at any stage of the recruitment process. If you receive a suspicious job offer or request for payment or sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels.
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