Business Operations Coordinator
The Department of Customer Service requires the services of a Clerk Grade 7/8 to work in the Business Management area within Workplace Services. This role will work closely with the Manager Business Management to provide Business Operations such as Governance, Risk, Contract Management and Procurement across the branch.
About this role:
The successful candidate will need to deliver quality administrative services and negotiate workable timeframes given competing client priorities and customer and or business demands. You will need good attention to detail and relevant experience in various business management functions. This role will be based in either Sydney or Gosford with requirements to travel to other DCS locations as needed.
Your responsibilities will include:
* Review and provide support to team members on briefing note structure and style
* Provide guidance to staff on contract management best practices and procedures
* Oversee and coordinate the delivery of business, administrative and support services to ensure the business needs of the Workplace Services Branch are met
* Respond to and resolve complex enquiries and issues to ensure the provision of accurate information and the timely and effective resolution of issues
* Coach staff on policies, procedures and business systems in order to ensure efficient, effective and compliant operations
* Providing guidance and support to the Facilities, Projects and Office Services teams on procurement, contracts and financial management practices
* Establish and maintain customer relationships and collaborative networks through effective communication, negotiation and issues management to support optimal service delivery while developing a team culture across the Branch
* Develop, implement, and monitor office systems, procedures, methods, adapting processes and techniques as required, to facilitate efficient team/unit operations in line with agency standards, policies and procedures
* Coordinate DCS/Workplace Services response to NSW Government reporting obligations in relation to environmental and property management
To be successful in this role you will have:
* Demonstrated ability to provide clear advice and guidance on briefing note preparation and contract management, with a strong understanding of best practices, compliance requirements including procurement policies and procedures
* The ability to work across multiple tasks and responsibilities simultaneously
* A self-motivated attitude with a high level of initiative
* Excellent administration skills and proficiency with Microsoft Office 365 and other software systems used in NSW Government including SAP and Service NOW
* Demonstrated prior experience in providing high-quality business and administrative support services in a professional and client focused manner
* Strong understanding of corporate governance issues, including procurement policies and practices
What we offer:
* Competitive salary range from $113,574 - $125,720 + super, commensurate with experience plus access to salary packaging
* State of the art offices across NSW
* 35-hour work week – with any hours worked over this accrued as Flex time
* We celebrate diversity and embrace genuinely flexible working arrangements - including access to compressed working hours, working in a hybrid model or from home
* Excellent career development and learning development opportunities
* Access to exceptional health and wellbeing benefits
* Leave benefits available – including Flex Leave and Paid Parental Leave
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
The Department of Customer Service is an Equal Employment Opportunity employer.
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