Join to apply for the Member Service Agent role at Australian Military Bank Ltd3 days ago Be among the first 25 applicantsJoin to apply for the Member Service Agent role at Australian Military Bank LtdGet AI-powered advice on this job and more exclusive features.As Australia’s longest serving Defence financial institution, we have supported those who protect and serve our country for over 65 years. And as a member-owned bank, we are here for our members first, helping them to achieve their financial goals with a range of competitive products and personalised service. In 2024, we were named one of the World’s Best Bank by Forbes and won Canstar’s Consumer Bank of the Year for Everyday Banking.Your RoleAre you an energetic and passionate team player who thrives in a customer focused environment?In this role, you’ll be the first point of contact for member enquiries across phone, email and online channels, helping people every day with their retail banking needs.What You’ll DoDeliver excellent service and support to new and existing membersRespond to inbound member enquiries efficiently and professionallyPromote digital self-service tools and educate members on their benefitsIdentify member needs and refer appropriate solutions from lending and insurance to superannuation and savingsResolve member issues or concerns with empathy, accuracy and accountabilityKeep clear, concise records and follow up to ensure a seamless experienceWhat We’re Looking ForPrevious experience in an inbound contact centre (banking/financial services ideal)Passion for helping people and delivering great serviceStrong communication and problem-solving skillsA team player who’s proactive and adaptableAvailability to work on a rotating weekday roster (8am–6pm) and one Saturday a month (9am–12pm)BenefitsWorking with Australian Military Bank will provide you access to a great range of benefits including:Staff Banking product + Services discountsNovated Leasing options4 weeks Paid Parental + Purchased Leave optionReferral Reward ProgramEmployee Assistance ProgramAnnual Flu Shot + Blood Donor LeaveUniform allowance + Polo Shirt providedService AwardsWhy UsAustralian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs, You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.Probity checkAs we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.We move quickly with our interview process, if you are keen please submit your CV today!This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank.We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.Australian Military Bank values diversity and is an equal employment opportunity employer.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesBankingReferrals increase your chances of interviewing at Australian Military Bank Ltd by 2xGet notified about new Service Representative jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Representative | SydneySydney, New South Wales, Australia 4 days agoPymble, New South Wales, Australia A$65,000.00-A$75,000.00 2 weeks agoCustomer Service Representative - Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoCastle Hill, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 3 weeks agoCustomer Service Contact Centre Representative - Full Time, Hybrid OpportunitySydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$40.00-A$45.00 1 day agoMascot, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 5 months agoFrenchs Forest, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 1 month agoFrenchs Forest, New South Wales, Australia 1 day agoParramatta, New South Wales, Australia 1 week agoNorth Sydney, New South Wales, Australia 4 weeks agoCustomer Service Representative (12 months contract)Macquarie Park, New South Wales, Australia 2 days agoCustomer Service/Inbound Sales RepresentativeSilverwater, New South Wales, Australia 3 weeks agoCustomer Service/Inbound Sales RepresentativeSilverwater, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 20 hours agoCustomer Service and Outbound Sales RepresentativePagewood, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 1 day agoArndell Park, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 9 months agoTechnical Customer Support RepresentativeSydney, New South Wales, Australia 3 days agoEquities Customer Representative - SydneyWe’re unlocking community knowledge in a new way. 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