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Workforce planning officer,

Toowoomba
Queensland Ambulance Service
Posted: 25 June
Offer description

Queensland Ambulance Service (Organisation site )
Support; Darling Downs and South West Region; Drayton

The Workforce Planning Officer undertakes a range of administrative duties within the regional Workforce Planning Unit, and is responsible for the provision of consistent, high quality rostering governance to support the workforce planning function for the region. The role may be required to work a rotating shift over seven days under the direction of the Manager, Workforce Planning.

* Provide a high standard of administrative support to the Workforce Planning Unit and regional senior management, including handling confidential and sensitive information.
* Input roster records data to determine vacancies and unfilled shifts.
* Assist in the analysis of roster projections to develop QAS rosters in line with QAS Award rostering provisions.
* Ensure timely and accurate preparation of leave and training schedules, liaising with senior management where necessary, to ensure accurate data and reporting is available to enable effective workforce management.
* Coordinate cover for unplanned absences and adhoc staff changes as required by the senior management team.
* Allocate staff for special duties and significant events as required.
* Negotiate with individual frontline staff members in relation to appropriate regional coverage to meet operational requirements as directed.
* Enter data relating to shift changes, annual leave, staff absences and Time Off in Lieu (TOIL) records.
* Assist with the research and preparation of correspondence and provide support with the management of incoming correspondence by distributing and actioning as required.
* Assist with the maintenance of accurate and secure filing and record management systems.
* Ensure the security and confidentiality of files, rosters and associated documentation is managed appropriately and ensure only relevant staff have access to such documentation.
* Manage the maintenance, reporting and currency of QAS databases and information management systems as required.
* Adhere to QAS policy and procedure at all times and escalate any identified issues to the relevant manager.
* Uphold the QAS Statement of Commitment to Aboriginal and Torres Strait Islander peoples and Cultural Safety Policy Statement and prioritise safe, effective, quality healthcare that is free from racism and discrimination.
* Fulfil the responsibilities of this role in accordance with Queensland Public Sector and QAS values.

Applications to remain current for 12 months.

Job Ad Reference: QLD/643108/25

Closing Date: Monday, 30th June, 2025


Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Please ensure you download all attachments and follow the instructions on how to apply.


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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process.

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