Global Vision Recruitment on behalf of Inventive Australia Pty Ltd T / A Oporto Griffith
Position : Retail Manager
Salary : $77,000 per annum plus 12% superannuation
Hours : 38 hours per week
Mode : Full-time
Location : 53 Jondaryan Avenue Griffith, NSW 2680
Experience required : Minimum 1 year experience related to the role
We’re looking for a passionate and driven Retail Manager who can lead by example, inspire their team, and deliver an exceptional customer experience every day. If you thrive in a fast-paced environment and take pride in great food, great service, and great results — this is your opportunity to make your mark with Oporto Griffith.
Duties and Responsibilities (but not limited to) :
- Oversee the daily operations of the Oporto Griffith store to ensure smooth service, team efficiency, and profitability.
- Manage product mix by monitoring sales of flame-grilled chicken, burgers, wraps, salads, and meal boxes; maintain stock levels of fresh ingredients, sauces, and sides while ensuring consistent food quality and presentation.
- Develop and implement purchasing strategies, pricing policies, and in-store promotions aligned with Oporto Griffith’s menu to drive sales and customer engagement.
- Coordinate local store marketing, digital campaigns, and community engagement initiatives to build Oporto Griffith’s presence and attract new customers.
- Deliver exceptional customer service by engaging directly with guests, managing feedback, and ensuring every meal reflects Oporto Griffith’s “Bondi soul” and commitment to quality.
- Maintain high store presentation standards — from menu boards to dine-in areas — showcasing Oporto Griffith’s clean, modern, and energetic brand identity.
- Keep accurate records of inventory, supplier orders, sales reports, and financial performance, ensuring transparency and accountability.
- Prepare, manage, and analyse store budgets, forecasts, and financial reports to achieve profitability while maintaining control over food, labour, and operational costs.
- Monitor and analyse key performance indicators (KPIs) such as average transaction value, labour efficiency, food cost percentages, and customer satisfaction to drive continuous improvement.
- Recruit, train, roster, and supervise team members, fostering a motivated, high-performing, and customer-focused team culture.
- Ensure strict compliance with food safety, hygiene, and occupational health and safety regulations, as well as Oporto Griffith’s operational and brand standards.
- Build and maintain strong relationships with suppliers to ensure timely delivery of fresh, high-quality ingredients and cost-effective procurement.
Qualifications :
- Tertiary qualification in Retail Management, Business Administration, or Hospitality Management (preferred but not required)
Other Skills and Requirements :
- Minimum 1 year of experience as a Retail Manager or in a similar leadership role within a fast-paced environment.
- Robust leadership, communication, and problem-solving skills.
- Solid understanding of fuel inventory management and compliance requirements.
- A passion for customer service and a knack for inspiring a team.
- Knowledge of budgeting, sales analysis, and operational management.
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