A leading support services company is looking for a Quality Assurance Manager to lead the QA efforts within their Telco Hardship Support team. This role emphasizes the importance of service excellence for vulnerable customers. You will oversee quality monitoring, foster a unified team culture, and translate data into actionable insights for compliance and improvement. Ideal candidates will have strong leadership experience in contact centers and expertise in quality drivers. Join us to redefine customer support and make a difference.#J-18808-Ljbffr