Job description
Agency Department of Health Work unit Top End Mental Health - Alcohol and Other Drugs
Service
Job title Administration Officer Designation Administrative Officer 3
Job type Full time Duration Fixed to 12/06/2026
Salary $68,776 - $73,898 Location Darwin
Position number 957 RTF 342431 Closing 01/03/2026
Contact officer Sarah Hanks on 08 8922 7921 or
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=342431
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.
Primary objective
Provide reception, point of call, data entry, filing, One Staff duties, purchasing, booking travel and other administrative services to
support the activities of the multi-disciplinary team: Top End Mental Health and Alcohol and Other Drugs Service.
Key duties and responsibilities
1. First point of contact for all enquiries to the team. This involves both personal and phone contact with a range of individuals
including the general public, clients, family members, departmental staff and health professionals.
2. Organise bookings, travel, correspondence, telephone calls, secretariat duties and attending to matters coming through the
office expeditiously and within required time frames.
3. Ensure the OneStaff system is operationally maintained within the roster cycle in the Mental Health Access Team.
4. Provision of administrative support to Top End Mental Health and Alcohol and Other Drugs including organising client
appointments, liaison with pathology and pharmacies, maintaining up to date contact details for clients, and other record
keeping, all of which requires careful attention to detail.
5. Provide a high level of confidential administrative and clerical support for staff utilising various spreadsheets, databases and
word processing i.e. Word, Excel and Outlook, to ensure the efficient operation of administrative activities.
6. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken
in order to ensure high quality, safe services and workplaces
Selection criteria
Essential
1. Sound knowledge and experience of office administration, including skills in the effective use of information technology, records
and systems maintenance, word processing, database, spreadsheets and e-mail applications used within an office environment,
essential for the effective delivery of client services.
2. Highly developed interpersonal, communication and organisational skills, with demonstrated ability to communicate
professionally and effectively at all levels, and ability to be discrete and maintain confidentiality.
3. Proven ability to coordinate and manage complex matters, be flexible, adaptable including the capacity to prioritise work in an
environment undertaking continuous improvement.
4. Demonstrated knowledge and understanding of receptionist and administrative support, including the ability to learn, maintain
or implement the filing system in accordance with the Departmental standards, record minutes and distribute correspondence.
5. Demonstrated skills and experience to effectively de-escalate situations and negotiate with vulnerable clients.
6. Demonstrated ability to work under pressure and to exercise initiative and flexibility with minimal supervision.
7. Demonstrated experience working with client information management and strong ability to appropriately engage with external
parties to facilitate strong records management.
8. An ability to interact effectively with people from diverse cultures.
Desirable
1. Experience in health service environment and an understanding of the Top End Mental Health and Alcohol and other Drugs
Services structure and functions.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice
and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.
For immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with
blood or body substances), check with contact person for requirements.