Senior Cruise Product Specialist - Melbourne, VIC
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CruiseHQ is Flight Centre Travel Group's new B2B cruise wholesale division. We curate and deliver unrivalled and tailor-made cruise packages.We are not just about cruises; we also craft the complete journey. Leveraging exclusives, we seamlessly integrate air, land, and sea travel, offering a selection of exquisitely curated packages through an industry-leading cruise marketplace.
As aSenior Cruise Product Specialist, youwill report to the Head of Product, and be responsible for the creation, delivery and display of innovative, exclusive products for our agent partners to increase company sales and revenue. As a senior member of the product team, support team members while maximising efficiency and productivity
The role involves:
* Product, development and packaging including developing and maintaining competitive, accurately priced custom packages with value adds, and ensuring innovation and market competitiveness
* Build and load custom packages across booking and website platforms, ensuring accurate pricing, clear features, smooth booking flow, and engaging product displays
* Support product management by updating website content, managing rules (fare markups, commissions), setting up promotions, and reviewing supplier fares for accuracy
* Plan, execute, and manage promotional campaigns with suppliers and internal teams, maintaining calendars, completing requirements, ensuring products are bookable, and keeping sales updated
* Manage design assets and image library, ensuring accurate, approved content and supporting materials are delivered for packages, promotions, and eDMs
* Manage promotional allocations and groups by setting up and maintaining groups, monitoring sales, coordinating with stakeholders, ensuring accurate booking engine functionality, and providing performance reports
* Lead and support the product team, handle queries, explore new opportunities, monitor competitors, and ensure efficient coverage and operations
About you:
* Minimum 3 years experience in a senior product or supply role within the travel industry
* Experience working towards and achieving targets and KPI's in the cruise/travel sector
* Positive attitude and ability to work in a dynamic environment
* Excellent attention to detail, are good at problem solving and work well under pressure
* Ambitious, highly motivated and an efficient organiser
* Comprehensive computer skills and confidently learn new computer systems (Cruise Line booking systems and GDS experience is an advantage)
What you'll Enjoy:
Set sail on exclusive perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Lt
Diverse crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Chart your course for growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills
Exclusive staff discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
Explore endless horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.
Corporate health discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental health:Support and Employee Assistance Program for staff and family
Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability at the helm: As stewards of the seas, we're committed to sustainable practices that protect the environment for the future of cruising and tourism
Apply today and be part of this extraordinary voyage
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Salary match Number of applicants Skills match
Hospitality & Tourism 5,001-10,000 employees
The Flight Centre Travel Group (FLT) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane (Australia), has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia.
FLT also operates the global FCM corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney (Australia) in 1982 and listed on the Australian Securities Exchange in 1995.
The Flight Centre Travel Group (FLT) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane (Australia), has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia.
FLT also operates the global FCM corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney (Australia) in 1982 and listed on the Australian Securities Exchange in 1995.
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