About Fantasy Caravan
Fantasy Caravan is one of Australia's fastest-growing caravan manufacturers, known for building practical, well-designed caravans that deliver real value to Australian travellers.
As our business continues to scale, we're investing heavily in structure, systems, and customer experience — especially after delivery. This role is a key part of that journey.
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About the Role
We are looking for a highly organised, people-focused professional to take ownership of one of the most important stages in our customer journey: the transition from purchase to ownership.
This role sits at the intersection of sales, production, service, and customer experience. You will be the primary point of contact for customers after delivery, ensuring handovers are smooth, support issues are managed professionally, and customers feel confident and supported during their first ownership period.
This is not a call-centre role and not a technician role. It's a responsibility-driven position suited to someone who enjoys structure, problem-solving, and seeing things through properly.
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Key Responsibilities
Customer Handover & Delivery
* Conduct structured vehicle handovers (20+ per month)
* Must be available during business hours to conduct structured vehicle handovers
* Ensure customers understand their caravan systems and features
* Maintain a professional, handover-ready showroom environment
Customer Success & After-Sales Support
* Own the first 30 days of customer ownership
* Handle all inbound after-sales and warranty enquiries
* Log, assess, and triage issues accurately
* Coordinate with production, service, and administration teams
* Follow issues through to resolution
Systems & Reporting
* Maintain accurate and up-to-date CRM records post-delivery
* Identify recurring issues and process improvement opportunities
* Provide monthly feedback and insights to management
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About You
You are calm, organised, and comfortable taking ownership.
Australian work rights are required for this position.
You will ideally have:
* Strong communication skills (clear, professional, and calm)
* Excellent organisation and follow-through
* Confidence handling customer issues without escalating emotion
* Experience in customer service, operations, delivery coordination, or support roles
* Ability to work across departments respectfully and effectively
* A natural sense of responsibility — you see problems through to completion
Experience in automotive, caravans, trades, or complex products is an advantage, but not essential. Training will be provided.
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Why Join Fantasy Caravan
* Play a critical role in shaping our customer experience
* Work in a growing business investing in systems and long-term structure
* Be trusted with real responsibility and ownership
* Help build processes — not just respond to problems
* Clear opportunity for growth as the after-sales function expands
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How to Apply
To apply, please submit your resume via SEEK.
To fast-track your application, include the name of one of our caravan models in the subject line of your application email.
(Yes — this helps us identify candidates who have taken the time to learn about our brand.)