About the Company Our client is a fast-growing and successfully established retail organisation, expanding within the wellness sector. About the Role As a Customer Service Representative, you'll handle a mixture of phone-based customer interactions and administrative tasks for a well-established retail organisation. Our client is looking for someone empathetic and tech-savvy with strong leadership potential for future progression into a team leader role. This is a fantastic opportunity to grow within a supportive and dynamic environment! Duties Within this role you will: Proactively follow up with customers to deliver a top-tier experience, addressing inquiries via phone and email while prioritising their satisfaction. Manage customer profiles in the CRM system, ensuring all details are accurate and up to date while coordinating product availability and logistics. Organise and track deliveries, liaising with couriers or third-party providers to ensure timely and efficient transport, even to regional locations. Identify opportunities for process improvement, take initiative in problem-solving, and collaborate with team members to optimise operations. Handle administrative tasks such as dispatch coordination, CRM updates, and scheduling, all while maintaining a customer-first approach with minimal strict KPIs. Tackle ad-hoc responsibilities, including organising repairs or replacements, resolving issues, and gathering customer feedback to enhance their experience. Skills & Experience Excellent written and verbal abilities to effectively connect with customers and colleagues. Proactive in resolving issues and leveraging resources to ensure customer satisfaction through timely follow-up. High emotional intelligence with the ability to foster and maintain positive, lasting relationships. A passion for providing outstanding service, tailoring support to individual needs, and ensuring satisfaction at every touchpoint. Competent with CRM systems and other tools, with a proven ability to manage data and processes efficiently. Highly organised, capable of balancing multiple tasks such as phone interactions, admin work, and follow-ups. Continuously looking for ways to enhance internal processes and create a seamless customer experience. Strong leadership qualities, with the ability and ambition to grow into a supervisory role in the future. Culture & Benefits Plenty of opportunities for professional growth and skill development. A vibrant team culture that encourages collaboration and celebrates success. Regular team events and monthly lunches to foster connection and team spirit. Convenient on-site parking for added ease and accessibility. Please note that this role is fully on-site. Apply Today Please send your resume by clicking on the apply button. Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Reference No: 06810-0012805572BS By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.