BYD Wollongong proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.
The Parts Specialist / Warranty is responsible for ensuring the efficient operation of the dealership's parts department and warranty processes. This role requires strong organizational skills, attention to detail, and the ability to coordinate effectively with internal departments, external partners, and customers.
Parts Specialist / Warranty
Parts Specialist Duties
* Supervise after-sales parts department and ensure excellent customer service.
* Manage BO, SO, FO ordering and tracking.
* Oversee daily inbound/outbound parts operations and end-of-day inventory tasks.
* Use EPC (Electronic Parts Catalog) and maintain dealer computer systems.
* Investigate and resolve inventory inconsistencies.
* Conduct monthly inventory counts with finance and report results.
* Inspect inventory, shipping, and receiving areas weekly.
* Track ordered parts and manage external products.
* Handle other tasks assigned by superiors.
Warranty Clerk Duties
* Apply warranty terms, processes, and technical notices.
* Assess damaged parts for warranty eligibility.
* Review and process warranty documents and claims.
* Submit applications, input data, and organize claim files.
* Manage warranty records and data electronically.
* Check refund documents and prepare reports.
* Handle old parts recycling and management.
* Communicate with technical staff and departments, providing suggestions.
* Perform additional tasks assigned by department leaders.
Qualifications:
Educational background:
Automotive or related college degree or above
Training experience:
Received training in maintenance technology, management, etc.
Experience:
* More than 2 years of work experience in the scope of automotive repair services or related industries.
* More than 2 years of experience in management positions
* Those who can master mechanical and automotive knowledge will be given priority
* Those who are familiar with the business operations of Toyota Motor Corporation and BYD will be considered favourable
Skills:
* Good computer application knowledge
* Communication skills and good language expression ability in the sales process and related work
* Must have strong analysis, organization, business development and training skills
* Strong communication skills and proficiency in related skills
* Possess a valid driver's license
* Ability to handle customer complaints
Company Overview
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