$35 per hour + Super - Working Mon-Fri Only - Must be Australian Citizen
- Moonee Ponds/Docklands - flexibility to work in other locations
- Commencing 1st of August - Full time working from the office
Are you wanting to make the transition into the call centre, leading Collections Company are seeking Customer Service/Collection Officers for a 6 months contract with the possibility of an extension or full time positions. The role has flexible shifts ranging between the hours of 8am to 6pm Monday to Friday.
Commencing the 1st of August, you would utilise your strong negotiation and customer service skills within this collection's role. This is a busy collections role that requires a proactive positive attitude and a strong work ethic.
In this role, you will be responsible for managing a diverse range of debtors and will receive good training and support.
Key responsibilities in the role include:
- Negotiating payments of outstanding debts and arranging full payment or suitable payment plans in a respectful manner.
- Making accurate file notes and updating database
- Handle Inbound & Make Outbound calls
- Adhere to Privacy Act, ACCC and Legislative requirements
- Adhere to internal policy, system processes and external regulatory requirements!
To be successful in this role you will need to demonstrate:
- High level of customer service
- Ability to always remain professional, respectful, and cooperative.
- Strong negotiation skills & problem-solving skills
- Previous Call Centre experience is preferred but not essential
- A team player with a positive mindset
- Professional telephone manner with outstanding communication skills
- Comfortable working independently as well as within a team
You must be an Australian Citizen and Fully vaccinated.
If you meet the required skills above and are looking for a new challenge.