Job Summary
This role is pivotal in ensuring the smooth operation and strategic growth of counselling services. The Practice Manager will play a key role in leading teams, coordinating contracts, and maintaining compliance with NT award conditions.
The successful candidate will have experience in office management, team supervision, and business development. They will be highly organized, systems focused, and able to multitask. A strong interpersonal and client relationship management skillset is also essential.
Key Responsibilities
* Coordinate employee contracts and maintain compliance with NT award conditions
* Onboard, induct, and support new staff members
* Supervise the Administration Team, ensuring reception coverage, performance management, and ongoing support
* Facilitate regular team meetings and cultivate a positive, collaborative office environment
* Administer Employee Assistance Program (EAP) contracts, including queries, renewals, and performance reporting
* Monitor contract delivery to ensure compliance and build strong relationships with contract managers
* Assist with financial and usage reporting and collaborate with the Finance Officer on external audit requirements
* Manage office operations including IT, fleet, facilities, OH&S, and security
* Maintain counselling systems (e.g., EAP Executive database) ensuring accurate data entry, reporting, and billing
Required Skills and Qualifications
* Demonstrated background in being highly organised, systems focused and leading teams
* Experience in office management and team supervision
* Strong interpersonal and client relationship management skills
* Proficient in Microsoft Office and relevant administration systems
* Structured, initiative-taking, and able to multitask
* Detail oriented and time efficient
* Confident working with diverse populations and community partners
* Clear and effective and adaptable communication – able to be concise and firm where necessary
* Consistent and reliable style of management, adaptable for individual situations
What We Offer
* Annual salary in accordance with the Health Professional Award
* $3,000 annual Professional Development (PD) allowance + 5 days PD leave
* Wellness allowance of $300 per annum
* Generous Employee Assistance Program (EAP) including immediate family members
* Flexible working arrangements in a purpose-built office
* 4 weeks annual leave (rising to 5 weeks after 12 months)
How to Apply
Please submit your updated resume with two recent and contactable referee contacts. Psychological testing forms part of the recruitment process.