Apply on Kit Job: kitjobau.com/job/3aq8hw About the company Apex Radiology, established in 1996, is a leading provider of diagnostic imaging in Western Australia which supports public and private clinics. n With locations across Bunbury, Mandurah, Busselton, Margaret River, and Perth, Apex delivers comprehensive imaging services including CT, MRI, X-Ray, Ultrasound, BMD, interventional radiology and Nuclear Medicine. n Join Apex n Radiology and enjoy a rewarding career in a supportive, professional workplace while experiencing the lifestyle benefits of WA - from pristine beaches and vineyards to outdoor adventures and a relaxed regional lifestyle. As part of the Integral Diagnostics (IDX Group) we are one of Australasia\'s largest radiology providers with more than 90 sites in Australia and New Zealand. n IDX is publicly listed on the ASX 300 and combines stability with growth opportunities driven by quality, innovation, focus on patient care and investment in the latest technology. n Joining IDX means being part of a leading network where your expertise makes a real difference in delivering the best health outcomes for patients. n Role overview Radiology Bookings Team Leader – On-Site in O'Connor • Full-time | Permanent What you'll be doing Coordinating day-to-day radiology bookings across modalities and sites Supervising the Booking Centre team, providing leadership, direction, and support Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity Monitoring booking quality, workflow adherence, and service standards Preparing, reviewing, and analysing Booking Centre performance reports Supporting recruitment activities, including shortlisting, interviewing, and onboarding Leading and coordinating training for booking staff, including new starters and refresher training Acting as an escalation point for complex bookings and patient or referrer issues Supporting continuous improvement and standardisation across booking workflows About you You're an experienced bookings professional with leadership capability and a calm, structured approach to supervising teams Proven experience in radiology bookings, patient access, or medical scheduling Demonstrated leadership or supervisory experience in a bookings or call-centre environment Experience with call KPIs such as average wait time, call abandonment, and productivity measures Understanding of radiology modalities, referrals, and booking requirements Experience with reporting, performance monitoring, and analysis Confidence coaching, training, and supporting staff performance Excellent communication and team engagement skills Organisational skills and attention to detail Comfortable working with RIS/PACS, booking systems, and phone platforms Leadership opportunities A leadership role with genuine influence over bookings quality and performance Opportunity to supervise, train, and develop a centralised Booking Centre team Exposure to reporting, recruitment, and workforce capability development Clear pathways for growth within a broader admin leadership framework A supportive, engaging, collaborative, patient-focused workplace FOR YOU Competitive Salary: Attractive salary with annual reviews to recognize your contributions. n Paid Parental Leave: Additional leave to support new parents. n Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals. n Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more. n Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms. n Referral Bonuses: Financial incentives for referring great talent to our team. n Career Advancement: Opportunities for growth opportunities and succession planning within an creative company. Work-Life Balance: Flexible work options for full-time or part-time roles. n Community and Social Events: Engage in a supportive workplace with free parking and great social events. n Apply Now n If you\'re passionate about people and want to grow your healthcare career, we\'d love to hear from you. n Click n Apply to submit your CV and cover letter. n For questions, contact Abbe on 0499 975 \*\*\*. n Integral n Diagnostics (IDX Group) supports a multicultural and diverse workplace. n We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. Be careful - Don't provide your bank or credit card details when applying for jobs. n Don\'t transfer any money or complete suspicious online surveys. n If you see something suspicious, report this job ad. Building a healthier world, by delivering the best health outcomes one patient at a time. n Note: This description has been refined to remove non-applicant facing marketing noise and ensure clear, job-focused content. Apply on Kit Job: kitjobau.com/job/3aq8hw Booking Agent Supervisor (Australia) Integral Diagnostics Australia### Reply to this offerImpress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.#J-18808-Ljbffr