Lead Front Office Team Member
The Lead Front Office Team Member is responsible for ensuring seamless team coordination and delivering outstanding guest service. They oversee daily operations, supervise team members, and address guest concerns. Key responsibilities include supervising the Front Office Team, leading by example, addressing guest issues, overseeing hotel operations, and implementing initiatives to enhance team engagement and service quality.
* Supervise, support, and train Front Office Team Members to ensure service excellence and operational efficiency.
* Lead by example, delivering warm, professional, and knowledgeable service to every guest.
* Address and resolve guest concerns or service issues promptly and professionally, ensuring guest satisfaction.
* Oversee hotel operations during your shift, acting as the main point of contact for any escalations or urgent matters.
* Ensure compliance with hotel policies, safety procedures, and brand standards.
* Assist with financial and administrative tasks, including cash handling, reconciliations, and shift reports.
* Implement initiatives to enhance team engagement, productivity, and service quality.
* Promote and actively enroll guests in loyalty programs.
* Collaborate with other departments to ensure smooth daily operations and a seamless guest experience.
* Be flexible to work a rotating 7-day roster, including morning, evening, and overnight shifts as required.