Your new company
This large-scale supply chain organisation provides innovative logistics solutions to a broad range of customers across the food and retail sectors. Known for its forward-thinking approach and commitment to customer satisfaction, the business fosters a collaborative and inclusive work environment.
Your new role
As a Customer Service Coordinator, you will be part of a high-performing transport operations team, supporting day-to-day logistics and customer service functions. You'll be responsible for managing queries, resolving delivery issues, and ensuring smooth communication between internal teams, transport providers, and customers.
Key responsibilities include:
* Responding to customer and stakeholder queries via phone, email, and chat
* Managing exceptions and troubleshooting delivery issues
* Escalating and resolving service-related problems
* Supporting continuous improvement initiatives
* Maintaining strong relationships with carrier partners and internal teams
What you'll need to succeed
* Experience in customer service or supply chain operations, ideally within transport or logistics
* Strong problem-solving and conflict resolution skills
* Excellent communication and interpersonal abilities
* Ability to work independently and within cross-functional teams
* Intermediate Excel or Google Sheets proficiency
* Calm and professional approach under pressure
What you'll get in return
* Temporary to Permanent
* $38-40 p/h + super depending on experience
* Career development and mentoring programs
* Office-based role in a modern Norwest location
* Roster includes shifts between Monday-Saturday, 7am-6pm (penalties apply)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.