Company Description Why work for Accor?We are more than just a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting Do what you love, care for the world, dare to challenge the status quo! Job Description About you Your ability to surprise our guests with your natural bright and bubbly customer service style sets you apart. You are naturally confident, able to approach people, initiate conversations, and possess strong knowledge of the hotel and surrounding area. You can manage your time effectively, handle multiple tasks, follow procedures, and maintain high security awareness. You have an outcome-driven approach to performance and results, striving for excellence in your field. What you will be doing? Coordinate and manage the day-to-day operations of the hotel while leading and inspiring the team to enhance the guest experience - every guest, every interaction, every day. Be proactive and resourceful when attending to guest requests. Take initiative to ensure positive and productive interactions with customers. Possess the skills and training to actively resolve complaints and challenges presented by customers. Provide guidance, support, training, and leadership to all employees. Monitor training and offer guidance to employees during shifts. Assist in all hotel areas during peak times to prevent potential issues. Ensure the health and safety of all patrons, guests, and staff members. Be available to work varied shifts, including early mornings, late evenings, weekends, and public holidays. Possess an Australian driver's license and RSA certificate. This is a full-time role with a salary of $73,662.50. Additional Information Our Hotel The Novotel & ibis Styles Melbourne Airport is a dual-branded, 464-room hotel opened on 1 July 2024. The Novotel Melbourne Airport has 248 rooms, and ibis Styles Melbourne Airport has 216 rooms. It is located just steps from Terminal 4, Melbourne Airport. Guests can enjoy access to a fitness centre, conference rooms, pool, co-working space, and various food & beverage venues, forming the hub of the mixed-use precinct. This is a community hub supporting the airport community as a place to gather and socialize for travelers and workers from the airport precinct. What is in it for you? Learning programs through our "Learn your Way" Academy platforms, ongoing training, and development opportunities (self-paced, virtual webinars, face-to-face). ALL Heartist, an employee benefit card offering discounts on accommodation, food, and beverages at Accor properties worldwide. Complimentary parking. Mental health and well-being support initiatives. Access to our Employee Assistance Program.