Job Summary
We are seeking a highly skilled Parts Interpreter to join our team. In this role, you will be responsible for interpreting customer needs and providing technical advice on a wide range of parts for vehicles, trucks, machinery, and construction equipment.
Key Responsibilities:
* Interpret customer needs and provide technical advice on a wide range of parts for vehicles, trucks, machinery, and construction equipment.
* Source and expedite parts locally and internationally, ensuring timely and accurate fulfilment from order through to delivery.
* Manage customer enquiries through walk-ins, phone calls, and emails with a strong focus on delivering a high-quality customer experience.
* Support internal departments including the workshop, field service teams, and sectors like marine, earthmoving, and construction at our branch.
Requirements:
* Previous experience in parts interpretation, inventory control, or store roles within the automotive or machinery industry.
* Familiarity with automotive service environments, ideally gained from prior roles in car dealerships or similar settings.
* Excellent customer service skills with the ability to confidently manage face-to-face, phone, and email interactions.
* High level of accuracy and attention to detail, especially when sourcing and matching parts.