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Customer relionship manager

Sunbury
at
Posted: 23 June
Offer description

$90,000 – $95,000 per year + superannuation

We are a global training and development organisation based in Australia that is dedicated to enhancing organisational and professional success by transforming communication and leadership skills, building resilience and fostering a positive internal culture.

About the role

We are looking for a Customer Relationship Manager to play a pivotal role in shaping the client experience.

Your key responsibilities will include:

Building and maintaining strong, lasting client relationships

Collaborating with the Business Development team to convert leads and facilitate smooth client onboarding including initial scoping, scheduling, and planning of client programs and events

Coordinating meetings, check-ins, and planning sessions to deliver exceptional client experiences

Improve the client journey through streamlined processes like Salesforce lead management, proposals, and sales tracking

Managing key projects and events to ensure timely, effective delivery using tools like Trello and Salesforce

Working with Finance to ensure accurate invoicing, purchase orders and payment processing

Fostering a collaborative, communicative, and high-performing culture within our Client Services Team

Mentoring team members, set goals, and support their professional development through coaching and feedback

Promoting continuous process improvements to ensure efficiency and outstanding outcomes

About you

We are looking for someone who is passionate about building relationships and delivering exceptional client service.

You will be highly proactive, ownership-driven and thrive in a fast-paced environment, with a knack for solving complex challenges.

To be considered for this role you will possess:

4+ years' experience in a client-facing or supporting role

Excellent interpersonal and communication skills with an ability to build strong relationships at all levels

Strong administration and organisation skills with advanced proficiency in MS Office, Google Workspace, Dropbox and Apple products

Strong analytical, problem-solving, and decision-making skills

Customer-focused with keen attention to detail and commercial awareness

A relevant degree or higher education, project management experience and a background in coaching or education industries is highly regarded

Why us?

We offer a collaborative environment where you will be part of a supportive team that values teamwork and collective success.

You will have the opportunity to enhance your skills and advance your career within a nurturing and growth-focused setting.

You will be contributing to shaping the future of professional development while growing with a purpose-driven organisation.

We offer the option to work remotely up to four days a week.


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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Client Relationship Manager? Do you have experience in a sales role? Which of the following Microsoft Office products are you experienced with? What's your expected annual base salary?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Client Relationship Manager

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