Clinical Team Support Role
The Clinical Team Support is a vital position within our agency, responsible for coordinating home health visits, managing staff productivity, and ensuring smooth office operations.
This role requires an individual with excellent organizational skills, multitasking ability, and a strong focus on maintaining high productivity levels for clinical staff.
Key Responsibilities:
* Coordinate skilled nursing, therapy (PT, OT, ST), and aide visits based on patient needs, physician orders, and insurance requirements to ensure timely and appropriate care delivery.
* Assign clinicians based on skillset, availability, and location to optimize efficiency, minimize travel, and balance workloads.
* Monitor and adjust daily schedules to accommodate cancellations, urgent needs, and staff availability, such as sick leave or vacations.
* Communicate with clinicians to confirm availability, address scheduling needs, and ensure patient needs are met promptly.
* Contact patients and families to confirm appointments, manage changes, and address scheduling concerns to ensure a positive care experience.
* Track clinician productivity, visit completion, punctuality, and compliance with agency standards and regulatory requirements.
* Maintain accurate documentation in the EHR/scheduling system, ensuring all visits are logged, compliant, and billable.
* Collaborate with admissions to integrate new patients into schedules and ensure a smooth start of care.
* Support documentation workflows by assisting with required clinical forms, admission/discharge paperwork, and regulatory compliance.
* Coordinate with the billing department to verify visit authorizations and support accurate billing and reimbursement processes.
Ongoing Duties:
* Ability to sit for extended periods while operating a computer.
* Effective verbal communication over the telephone and in person.
* Lifting, carrying, and moving objects weighing up to 20 pounds.
* Traveling to different physical locations as part of work duties.
* A flexible schedule to accommodate patient needs and last-minute changes, typically Monday through Friday.
Benefits for Full-Time Employees:
* Health, Vision, and Dental Benefits
* 401K plus Employer Contribution
* CVS Virtual Care: Accessible Care, When and Where Needed
* Teladoc- 24/7 Doctor Support
* Voluntary Life Insurance
* Critical Illness, Group Hospital Indemnity, Accident Insurance
* LegalShield
* IDShield
* Pet Insurance
* Flexible Spending Account/Health Savings Account
* Commuter Benefits
* Employee Assistance Program/Health Concierge Services