Contract Manager Asia Pacific - North Sydney, NSW
Job no: 530143Brand: Global SupplyWork type: Full timeLocation: New South WalesCategories: Procurement, Commercial
Overview
As Contract Manager, you will deliver competitive, high-quality direct contracts for hotels, transfers, day tours, and experiences across the Asia Pacific region. You will drive Leisure Land procurement excellence through strong supplier relationships, deep commercial acumen, and strategic negotiation. You will also ensure that Flight Centre Travel Group (FCTG) secures the best possible direct content by overseeing contract quality, supplier performance, and commercial outcomes, while partnering closely with Revenue Management, Market Managers, Distribution, and other cross-functional teams to maximise competitiveness and margin growth. This full-time role may be based in either Brisbane or Sydney.
What you will do
* Oversee the sourcing and contracting of hotel, transfers, day tour, and experience suppliers across APAC leisure markets
* Secure competitive rates, value-adds, contracting terms, and content that meet brand and customer requirements
* Support complex or strategic supplier negotiations, contract escalations, and commercial problem-solving
* Ensure contracts are accurate, compliant, and completed within agreed timeframes to support trading requirements
Supplier Relationship & Performance Management
* Maintain key supplier relationships, ensure strong commercial partnerships and delivery against agreed expectations
* Monitor Total Contract Margin (TCM), win/direct %, production trends, rate integrity, availability, and cancellation patterns
* Address rate issues, content gaps, and supply challenges with data-driven actions and escalation pathways
* Maintain structured supplier plans and deliver regular performance reviews with key partners
Commercial Insight & Collaboration with Revenue Management
* Provide Revenue Management teams with insights on supplier performance, rate competitiveness, content strength, and opportunities for commercial uplift
* Influence pricing strategies by supplying market intelligence, supplier capability details, and contracting context
* Identify high-value tactical and seasonal opportunities in collaboration with Market Managers
* Ensure commercial insights contribute to improved yield, margin retention, and competitive positioning across the region
Cross-Functional Collaboration (Operations, Distribution, Technology, Product & Marketing)
* Work closely with Operations and Distribution teams to ensure contracted content is correctly integrated, mapped, and performing across all booking systems
* Partner with Technology teams to support connectivity initiatives, data quality improvements, and troubleshooting related to contracted suppliers
* Collaborate with Product and Marketing teams to support supplier promotions, value-adds, campaign readiness, and content quality improvements
* Contribute procurement expertise to cross-functional initiatives, ensuring the supplier voice is well-represented in system, product, or process design
Data, Insights & Reporting
* Oversee commercial reporting and insights across the APAC direct contracting portfolio, ensuring accuracy, relevance, and actionability
* Monitor and analyse key metrics including TCM, margin performance, win/direct %, rate competitiveness, error rates, and contract delivery
* Use data-driven insights in supplier conversations, negotiation strategy, and sourcing prioritisation
* Provide regular performance updates and recommendations to procurement leadership and key stakeholders
Risk, Compliance & Contract Governance
* Ensure all contracts adhere to legal, risk, commercial, and ethical standards including modern slavery, indemnity, privacy, and rate integrity requirements
* Maintain high data and contract quality, ensuring rate loading accuracy and adherence to internal contracting guidelines
* Identify and escalate supplier risks early, including commercial underperformance, legal compliance issues, or strategic misalignment
* Support Finance with override performance tracking (where applicable), contract fulfilment, dispute resolution, and governance control
Continuous Improvement & Process Excellence
* Drive improvements in contracting workflows, templates, supplier onboarding processes, and vendor management tools
* Identify and implement opportunities to improve contract speed-to-market, data quality, rate loading accuracy, and supplier communication
* Lead or support transformation initiatives that enhance procurement capability, efficiency, and consistency across APAC
* Contribute to global procurement alignment and best-practice sharing across regions
What you will bring
* Minimum 2-3 years' experience in hotel procurement, market analysis, or similar commercial roles
* Proven track record in competitive analysis and market intelligence
* Experience with industry booking platforms (HELiO, Salesforce, HotelHub, Gimmonix preferred), including the ability to learn new systems quickly
* Wholesale/retail travel/hotel industry experience preferred
* Strong understanding of pricing, margins and competitive positioning
* Tertiary qualification in Business, Hospitality, or related field desirable
What you will enjoy
* Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
* Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability
* Development: Individualised Learning & Development pathway options
* Access to LinkedIn Learning for ongoing skills development
* Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers
* Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
* Brightness of Future: Career opportunities in a network of brands and businesses across the globe
* Corporate Health Discounts: Health insurance plans with partner BUPA
* Mental Health: Employee Assistance Program for staff and family
* Social: Reward & Recognition events and Global Gathering (Bangkok in 2026!)
* Giving Back: CSR program with Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
* Sustainability: Focus on environmental protection and positive change
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.
Applications close:
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