Welcome to a world of customer service excellence!
Job Description:
We are seeking a highly motivated and enthusiastic individual to join our vibrant Front Office Team. As a key member of our expanding team, you will play a vital role in ensuring both our customers and staff are happy.
You will be responsible for welcoming guests to the hotel during check-in, check-out and throughout their stay with exceptional service. This includes assisting guests with requests and providing local knowledge to enhance their experience.
In addition, you will collaborate with housekeeping and maintenance teams to ensure seamless guest experiences. Your high product and service knowledge will enable you to sell services and facilities to guests effectively.
Maintaining professional phone manner is essential, as is addressing customer complaints and issues with professionalism and care.
Required Skills and Qualifications:
* Knowledge of RMS or similar PMS systems is necessary for this role.
* Proficiency in software such as SiteMinder is also required.
* Excellent time management skills are crucial for success in this position.
* A professional phone manner is essential for communicating with guests and colleagues.
* Microsoft programs including Outlook, Excel, and Word must be familiar to you.
* Previous experience within an MLR property is not essential but desirable.
* Flexibility to work varied shifts including weekends, public holidays, and overnight shifts is expected.
Benefits:
* A dynamic and supportive work environment that values creativity and collaboration.
* Professional growth and development opportunities.
* An online learning platform and career development programs.
* Amazing discounts across our network of hotels and retail outlets.
* A Benefits and Rewards Platform - Perkbox.
* The option of Full Time or Casual employment.
Park Regis Cairns Offers:
This role offers a unique opportunity to grow professionally and personally in a fast-paced environment. If you are passionate about delivering exceptional customer service and have a strong desire to learn and develop your skills, we want to hear from you!
Apply now and take the first step towards a rewarding career in hospitality!