Role and Responsibility
* Manage a portfolio of accounts
* Schedule pick‐ups & deliveries
* Ensure customer requirements are met
* Liaise with customers and carriers
* Answer calls and customer queries
* Investigate freight queries further
* Data entry
* Follow up all phone calls with an email to confirm all details are correct and have all quotes and notations in writing
* Provide successful Account Management techniques to support the growing client base
* Maintain relationship of major accounts in your portfolio
* Control service levels (pick up and delivery windows) to optimise client satisfaction daily & weekly
* Provide constant feedback to management on account progress, including problems, faults, improvements and urgent bookings/priority jobs
* Constant liaison with clients and carriers regarding consignments
* Attention to detail when making notations and placing bookings
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Location: Notting Hill, VIC, AU
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