Job Title: Technical Support Specialist
As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring the optimal utilization of our products.
Your primary objectives include:
* Providing timely and effective assistance to customers through various communication channels.
* Collaborating with colleagues to develop and implement efficient support processes.
* Identifying and resolving technical issues in a professional and courteous manner.
* Staying up-to-date with product knowledge and industry developments to provide informed support.
Requirements:
* Bachelor's degree in Electrical Engineering or a related field; Master's degree preferred.
* 2 years of experience in the PV solar & ESS industry, with a focus on solution design and project management.
* Strong technical knowledge of PV solar & ESS systems, including design, installation, and maintenance.
* Proven experience in customer care, service strategy development, and technical support.
* Excellent project management skills with a track record of successfully delivering complex projects.
* Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
* Ability to work independently and as part of a team in a fast-paced, dynamic environment.
* Proficiency in relevant software tools (e.g., PVsyst, AutoCAD, MS Office).
* Fluency in English; knowledge of a European language or Chinese is a plus.