UX Researcher Position
A market-leading agency in Brisbane, Australia is seeking a skilled User Experience (UX) Researcher to contribute to their team. This role involves conducting user research, analysing customer feedback data, and proposing new navigational structures through user testing.
Key Responsibilities:
* Conduct comprehensive user research, including defining scope, planning, executing and reporting findings
* Analyse customer feedback data to provide actionable insights that inform product development
* Set up and analyse user sessions to identify website pain points and areas for improvement
* Conduct competitor analysis to understand online marketing strategies and best practices
* Develop and propose new navigational structures through user testing and validation
* Evaluate websites and provide recommendations based on user experience and conversion optimisation principles
* Manage multiple projects and timelines effectively, prioritising tasks and deadlines
* Communicate complex research findings to stakeholders in a clear, engaging and compelling manner
Requirements:
* Experience in UX/CX research, including surveys, user reviews, session recordings, usability studies, competitor analysis and information architecture
* Ability to summarise findings and present them to team and stakeholders in a clear, actionable and engaging way
* Comfortable with the full research process, including planning, scoping, conducting, analysing and communicating results
* Familiarity with working in a collaborative, data-driven and creative environment
* Experience with A/B testing and experimentation methodologies is an advantage