Progress your IT career and represent one of Sydney's most iconic brands, Luna Park. We are currently seeking a proactive, reliable and detail minded **IT Technician **to join the team in a full-time capacity. This is a varied and interesting role in a unique working environment that would suit someone ready to take the next step in their IT career.
**About the role**:
The IT Technician reports to the IT Technical Team Leader and works closely with all departments of the business. The responsibilities and essential duties will include:
- Providing Level 2 type IT support to the team via phone and in person
- Provide support and maintenance of various IT and AV systems
- Resolve IT support tickets, including accurately logging incidents, determining priority level and escalating when necessary
- Assist in the planning, management and execution of IT projects, including system upgrades and deployment of new technologies
- Collaborate with colleagues to design and improve IT processes unique to the business environment
- Create and maintain system documentation and training materials
- Commitment to WH&S policies and attendance at relevant training
- Encourage and develop digital literacy amongst employees, promoting their self-sufficiency with IT systems.
The full-time work pattern includes shifts across a 7 day cycle during peak periods, however the core hours of the role includes work on 2 week days and Friday, Saturday and Sundays, day and/or evening work.
**The required skills and experience for this role are**:
- You MUST have experience in tourism or Amusement Park or Theme Park environment.
- Relevant IT qualifications and 1-2 years' experience in an IT support role
- Proven experience with technical infrastructure from desktop to firewall, including networking principles
- Proven experience of Windows Server and Active Directory
- Passion for technology and a desire to learn
- Demonstrated history of delivering excellent face to face customer service
- Proven logical approaches to problem solving and strong attention to detail
- Well-developed verbal and written English communication skills
- Positive and upbeat demeanour and 'can-do' attitude
- A team player who is willing to go above and beyond
- Proactive in personal time management and organisational skills
- Willingness to work additional hours when needed to support the team
Join a workplace that offers stability, diversity and a unique working environment. Enjoy public transport at the door, discounted staff parking on site and discounts on food and beverage right across the park.
**To Apply**:
Unfortunately sponsorship is not available for this position, and as the role is full time is not suited to students or visas with limits of work permissions.
**Salary**: $65,000.00 - $73,000.00 per year
**Benefits**:
- Employee discount
COVID-19 considerations:
All employees must be fully vaccinated for COVID-19 or medically exempt.
Application Question(s):
- Briefly describe your experience managing server and network infrastructure?
- Please tell us why you want to work at Luna Park Sydney
**Education**:
- Advanced Diploma / Associate Degree (required)
**Experience**:
- Tourism /Amusement or Theme park: 1 year (required)
- Help desk: 2 years (required)
Work Authorisation:
- Australia (required)
Work Location: In person