Primary Details Time Type: Full time Worker Type: Employee Permanent full-time role Location: Parramatta or Newcastle Hybrid working
The Opportunity
We have an exciting opportunity for an experienced Service Manager to lead a corporate portfolio within our NSW Nominal Insurer business. This role is responsible for overseeing the delivery of best‐in‐class Workers Compensation services to large corporate employers and their intermediaries. You will play a critical role in building trusted relationships with key stakeholders, translating complex claims strategies into clear and confident messaging, and coaching your team to consistently deliver high‐quality outcomes in a sophisticated corporate environment.
Responsibilities
* Lead and support a team managing a portfolio of large corporate Workers Compensation clients within the NSW Nominal Insurer scheme.
* Build and maintain strong, trusted relationships with large employers, brokers and other intermediaries, demonstrating a deep understanding of their business needs and risk profiles.
* Articulate complex claims strategies, performance insights and legislative considerations clearly and confidently in presentations, meetings and stakeholder forums.
* Coach and develop Case Managers to deliver tailored, high‐quality claims management services aligned to corporate client expectations.
* Drive strong portfolio performance across customer outcomes, claim costs, compliance and quality.
* Provide leadership on complex and high‐value claims, including estimates, strategy and decision making within delegation.
* Collaborate closely with internal stakeholders including Client Relationship Managers, Technical Specialists, Quality Assurance, and Compliance to deliver seamless service outcomes.
* Promote a culture of professionalism, accountability and continuous improvement within the team.
Qualifications
* Proven experience leading Workers Compensation claims teams, ideally within a corporate or large employer portfolio.
* Strong understanding of the NSW Workers Compensation scheme and the needs of large, sophisticated employers and their intermediaries.
* Highly developed presentation and communication skills, with the ability to explain complex claims strategies clearly and credibly to senior stakeholders.
* A relationship‐focused leader who builds trust through expertise, consistency and transparency.
* Demonstrated capability in coaching and developing Case Managers to deliver best‐in‐class service outcomes.
* Confident decision maker with strong commercial awareness and sound judgment.
Key Skills
* Business Process Improvements
* Claims Administration
* Claims Settlement
* Conflict Resolution
* Critical Thinking
* Customer Value Management
* Emotional Awareness
* Individual Resilience
* Intentional collaboration
* Managing performance
* Mentorship
* Personal Injury Claims
* Regulatory Compliance
* Risk Management
* Team Development
Benefits
* Hybrid Working – a mix of working from home and in the office to enhance your work/life balance.
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
* 18 weeks' gender‐equal flexible leave for all new parents, including paid super.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Application Close Date: 14/04/2026 11:59 PM.
#J-18808-Ljbffr