Job Summary
You will lead the customer service team to ensure customer interactions, order processing and logistics coordination are provided with exceptional service and operational excellence.
The focus will be on continuous improvement, team development and implementing strategies to enhance customer satisfaction and retention.
The role is full time for 12-months and is based onsite.
Responsibilities
- Oversee the handling of customer inquiries and order processing
- Set priorities for the team ensuring critical tasks are addressed promptly
- Implement strategies to enhance customer experience and retention
- Supervise the preparation and compliance of shipping documentation for local and export deliveries
- Approve and control freight invoice, ensuring accuracy and cost effectiveness
- Oversee the use of ERP and third-party systems for inventory management
Requirements
- 5 plus years experience in customer service leadership
- Customer centric with exceptional communication and interpersonal skills
- Solid understanding of logistics and shipping documentation
- Ability to influence and engage with multiple stakeholders
- Confidently manage competing priorities
- Strong attention to detail
- Advanced proficiency in ERP systems and MS Office suite
- Actively promote a “Safety Conscious” philosophy
What We Offer
- An opportunity to gain further experience and progress your career in a dynamic company.
- Comprehensive training will be provided by a supportive team.
Join Our Team
If you are looking to join a great team, submit your CV and cover letter (outlining your experience to the role).
Applications reviewed as received, apply now for immediate consideration.
Shortlisting may begin immediately and only successful candidates will be contacted.
Nu Mega Ingredients welcomes and encourages application from people of all backgrounds.
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Your application will include the following questions:
- Which of the following statement describes your right to work?
- How many years' experience do you have in a customer service leadership role?
- How much notice do you need to provide?
- What are your salary expectations?
- What ERP systems are you familiar with?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
What can I earn as a Customer Service Manager
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Required Skill Profession
Customer Service
📌 Customer Service Manager
🏢 nu-mega ingredients
📍 Melbourne