Customer Service Representative Role Overview:
Engage with customers in a dynamic contact centre, handling high volumes of inbound calls, emails and web chat inquiries. Whether it's helping someone find the perfect product or assisting with their latest purchase, you'll be the hero they need.
You'll work alongside a team of passionate professionals who are all about creating positive experiences for each other and for their customers.
* Delivering exceptional customer service across all channels: phone, email, and webchats
* Managing high volume service related inquiries: orders, refunds, account and general inquiries within a fast-paced contact centre environment
Key Responsibilities:
We're looking for enthusiastic individuals ready to jump into a challenging, fun, and supportive role at our organisation
* Passionate go-getters: Are you driven by a passion to connect with customers and make a real difference? We want you on our team
* Communication superstars: You've got the gift of gab, but you're also a great listener and can convey your thoughts clearly in writing. Strong verbal, listening, and written communication skills are a must.
What Sets Us Apart:
A culture that prioritises collaboration, innovation, and employee growth