The CAS position is expected to contribute directly to customer retention and sales growth through recognition of improvements in sales opportunities and service delivery and enable the AM to focus on direct business development activities.
**Duties and Responsibilities**:
Account Management
Assist with managing existing accounts, providing support to AMs and the individual territory business development plans.
Attend to individual customer requirements including; training, problem solving and consumable inventory management.
Maintain and manage existing customer relationships, promote the Radiometer brand, proactively seek out opportunities for service delivery improvement.
Document all customer related activities on CRM as required in a timely way
Liaise and work closely with Service Engineers as required to address specific instrument problems.
Communicate key observations and action points pertaining to individual customer accounts to the Account Manager and Regional Sales Manager on regular basis
Visit all key accounts on regular basis in line with established territory management plans and as defined by management, attending to all duties as specified.
Stock management - customer standing orders and stock takes
Customer device training as required
Installation of instruments at customer sites
Install training for customers
Device troubling shooting
Any other duties as may be required
Personal Training & Competency
Keep abreast of scientific/ clinical developments as they pertain to the Radiometer product range
Attend to on line training courses to facilitate a deep understanding of Radiometer's products, services and solutions.
Highlight and discuss short and long term training requirements with the Line Manager at regular reviews.
**Qualifications**:
Academic
Tertiary Scientific/Medical Laboratory Qualification or equivalent
Work experience & skills
Essential
Ability to work and prioritise multiple tasks effectively
Working with cross functional teams
Experience in Medical Diagnostic industry, Laboratory and/or Sales
Knowledge and understanding of laboratory practices, some knowledge of Clinical chemistry
Ability to work and prioritise multiple tasks effectively
Working with cross functional teams
Competent user across Microsoft Applications
Ability to travel, including a valid drivers' licence
Desirable
Experience in basic maintenance of capital equipment
Detailed knowledge of Radiometer products and offerings
Familiarity with quality processes
Competent CRM user
**Personal Qualities**:
Essential
Self-motivating with a positive outlook and focused on quality work.
Reliable, inspires confidence and able to deal with people at all levels.
A strong communicator with excellent communication, presentation skills and responsive.
Ability to resolve problems using critical thinking.
Strong goal and achievement focus.
Plans day in an organized manner and pays attention to details and accuracy.
Customer focused demonstrating a sense of urgency.
Empathy and the ability to listen.
Pragmatic with high integrity and a strong drive for doing things professionally.
Advanced interpersonal & teamwork skills
Collaborative and a good team player.
Preparedness to travel throughout the region as and when required.
Desirable
Ability to positively influence others
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.