Trend Windows and Doors is one of Australia's largest window manufacturers, with more than 50 years of excellence in quality, innovation and design. We are part of a leading building products group that includes iconic brands such as Corinthian Doors, Stegbar Windows & Doors, Aneeta Window Systems, Regency Shower Screens & Robes, A&L Windows and Breezway Louvres.
About the Opportunity
Based at our Ormeau branch, this role provides essential administrative and customer support to our Sales team while delivering an exceptional customer experience.
You'll be part of a collaborative team environment, managing a variety of tasks including customer enquiries, order processing and follow‐ups. You'll work closely with Sales Representatives to ensure customer needs are met and issues are resolved efficiently.
This role also offers a clear pathway into future showroom or sales roles for those looking to build a long‐term career with Trend.
Key Responsibilities include:
* Responding to customer phone and email enquiries
* Processing orders, variations and payments
* Following up on late payments and resolving order issues
* Updating customer and order details in CRM (SAP)
* Supporting the Sales team with day‐to‐day administration
* Contributing to a positive team and customer experience
About You
You're organised, customer‐focused and enjoy working in a fast‐paced team environment. You approach customer issues calmly and pragmatically, with a strong focus on service and accuracy.
You'll Bring
* Customer service and/or administration experience
* Building or window industry exposure (advantageous)
* Experience supporting a sales team (highly regarded)
* Ability to quickly learn SAP or similar CRM systems
* Strong communication and interpersonal skills
* Excellent time management and multitasking ability
* High attention to detail and accuracy
What's on Offer
* Monday–Thursday 8:00 am – 4:00 pm | Friday 7:30 am – 3:30 pm
* Hybrid work model – 2 days WFH after probation
* Opportunity to earn commission
* Supportive and collaborative team environment
* Career development and internal progression pathways
* Generous product discounts
* Annual Christmas shutdown leave
* Paid birthday leave (even if on a weekend)
* On‐site parking
* Employee Assistance Program
* Salary packaging, everyday discounts & benefits
* Employee Referral Program with cash rewards
We value diversity in the workplace and promote safety above all else.
Pre‐employment checks apply, and applicants must have the right to work in Australia.
Agencies will be engaged only if required.
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