Client Services Administrator page is loaded Client Services Administrator
Apply locations Sydney time type Full time posted on Posted 2 Days Ago job requisition id JR-
The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.
That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.
Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
Customer Service Administrator / Contact Centre associate (superannuation)
Sydney
Description
The Contact Centre Administrator is responsible for being the first point of contact for a range of superannuation and retirement inquiries, including technical support and fund product information in a professional and customer-focused manner. This includes: provisioning high-quality inbound and outbound client contact to the existing client base, with a key focus on increasing member engagement and relationship building.
Job specification
1. Provide high-quality inbound and outbound client contact to the existing client base
2. Assist the team in providing customer service and information (telephone, written, email)
3. Deliver a positive and engaging customer experience within agreed service standards, timeframes, legislation and Fund rules
4. Administration processing of various administration functions.
Skills Required:
1. RG146 qualifications or the ability to achieve compliance within 3 months.
2. Knowledge of Superannuation and associated legislation that operates within the superannuation environment.
3. Sound knowledge of Fund rules/ trust deed, insurance, charges/fees and investments.
4. Demonstrated experience in an administration or contact centre environment.
5. Excellent phone and verbal communication skills and a pleasant phone manner.
6. Well-developed PC skills eg. Word, Excel, Outlook with speed and accuracy.
7. Personal time management
What you will get in return:
1. A genuinely unique opportunity to be part of an expanding large global business;
2. Competitive remuneration commensurate with skills and experience;
3. Training and development opportunities
Additional information:
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please visit
Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Our Story
About Apex Group
We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.
We're a people-powered business, and our people are full of ambition. Together, we're inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you'll experience more here than you would at most other companies.
Working at Apex
Prepare to accelerate.
We're a people-powered business with a vision to inspire a new era of service-led FinTech. We're expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We'll make sure the time and effort you put in takes you further, faster.
Positive change starts with you.
We're a people-powered business with a vision to inspire a new era of service-led FinTech. We're expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We'll make sure the time and effort you put in takes you further, faster.
The journey is yours to own.
When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We'll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.